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First release of Shulyn Helpdesk: handle support tickets, reply to customers and add internal notes on the go.
Handle support tickets and reply to your customers from anywhere.
Shulyn Helpdesk puts your support desk in your pocket. Stay on top of customer requests, answer questions and keep your team in sync – wherever you are. Built for the support teams of Shulyn Technologies and its customers, the app connects securely to your Shulyn Helpdesk account and gives you everything you need to handle tickets on the go. WHAT YOU CAN DO • See every ticket at a glance – browse your overviews such as My Assigned Tickets, Unassigned & Open Tickets and Escalated Tickets, each with live counts. • Reply to customers wherever you are – read the full conversation and send answers by email right from your phone. • Keep your team aligned – add internal notes that only your colleagues can see. • Update tickets in a tap – change the state, priority, owner, tags and pending reminders. • Find anything in seconds – search across tickets, customers and organizations. • Know your customers – view customer and organization details alongside every ticket. • Stay informed – follow tickets and get notified about changes that matter to you. SECURE BY DESIGN Shulyn Helpdesk connects only to your organization's helpdesk at help.shulyn.com over an encrypted connection. Your tickets and customer data stay on your helpdesk – the app does not store them anywhere else. NEED AN ACCOUNT? Shulyn Helpdesk is for agents and customers of a Shulyn Helpdesk installation. Sign in with your existing account, or contact support@shulyn.com to get access. Questions or feedback? Write to support@shulyn.com – we are happy to help.