★★★★★Wouterv3.1.47 Sept 2026
the worst. bought the amp coz i wanted high end streaming. stopped after a year. need a 2000 euro hardware upgrade. now the app does no longer allow me to control anything, it says i need Apple home to configure. stay away from this company and their app.
Developer reply
Hello, we are very sorry to hear you are experiencing difficulties. Could you please send us a message from within the app via Settings > Diagnostic & Support > Contact Us? This allows our support team to help you with your setup. The MOON Team.
★★★★★Gilbert Roy16 Jul 2026
Cannot connect to home network or Mind2 device. Only way for it to connect is to restart the phone. Every. Time. At that price, much more was expected. Looks and functions like Windows Vista. Look elsewhere if you're expecting easy out of the box functionality.
Developer reply
Hi Gilbert. Update 3.1.1 is available. If it doesn't fix your issue, please contact us, using the form in application settings, at the initial zones view, so that we can work together to figure it out. Regards. The MOON team
★★★★★marija pezićv2.3.27 Mar 2026
I dont know what to say. I look like my grandma make this.
★★★★★Ondřej Zítav3.0.76 Jan 2026
After the latest update, the library of Tidal is not showing up completely. only about 10 albums. It is annoying to search every album I have saved in Tidal's library. This works on Innuos flawlessly...Any ideas? Thanks
Developer reply
Hi. There is a fix for this in today's release 3.0.8. If you still experience an issue, you may submit it using the contact form in the app's settings, from the home screen. Regards. The MOON Team.
★★★★★Roger Knopfv3.0.525 Nov 2025
UPDATED REVIEW Since the 3.0 rewrite for Android, this app is now performing very well. Thanks, Simaudio! Compared to the iOS version, network performance of this app is absolutely horrible.
1 people found this helpful
Developer reply
Hello Roger. There is a new version 3.0.0 of the app, much faster than previous version. It has been tested for weeks. If you experience any bug, let us know by contacting the support team using the app's contact form, in the zones settings. Regards. The MOON team.
★★★★★thierry royerv3.0.016 Oct 2025
le hardware est excellent mais l'appli est catastrophique. A quand un upgrade pour solutionner les bugs ? Hi, I understand you have updated the mind app yesterday oct, 15. It's a catastrophy !!!!. Until oct, 15, it was not good, with many bugs, but from today, my phone cannot communicate at all with the mind2. I am no more able to select any song from my tidal library, on the app. I have lost the possibility to control my amplifier through the app, and also not able to activate the mind2.
2 people found this helpful
Developer reply
Bonjour Thierry. La nouvelle version 3.0.0 est testée depuis des semaines, mais si il semble que vous ayez constaté un bug qui nous aurait échappé. Veuillez nous le signaler en contactant l'équipe d'assistance via le formulaire de contact de l'application, dans les paramètres des zones. Cordialement. L'équipe MOON.
★★★★★Gurjeet Sagoov2.6.112 Jun 2025
Heaven to my ears... The app experience has gone from strength to strength over the years. From my first review on 2019 to now in 2023, I couldn't be happier. I new more convenient way to add all my playlist instead of limiting it to 1000 would be great. Knowing which genre each one of my liked songs is from would be lovely. If I knew each genre, it would be easier to create smaller playlists. In the UK I would love a trade in system from old products to have the chance to upgrade to a new MOON!
4 people found this helpful
Developer reply
Hi Gurjeet. Thank you for this appreciation. For all sales-related inquiries, please contact your local MOON Partners. Best regards. The MOON team.
★★★★★Balendra Elangcov2.5.918 Apr 2025
Another update. More terrible experience! The app is very intermittent on Android. Doesn't connect most of the time. Are you going to something about this anytime? Another Update. The unit keeps disappearing from the app doesn't connect properly, it plays and stops randomly and plays again. Dreadful! Lately it doesn't connect at all. I have no option for no star. Great hardware, terrible software!
9 people found this helpful
Developer reply
Hi Balendra. There is a new version 3.0.0 of the app, much faster than previous version. It has been tested for weeks. If you experience any bug, let us know by contacting the support team using the app's contact form, in the zones settings. Regards. The MOON team.
★★★★★Darwin Wallacev2.5.528 Dec 2024
After four or five years of using this app, it is still as buggy as ever. I tried sending a screenshot of an issue but the Contact Moon Support page within the app has a bug problem. Also, it won't let me send a message to support because of an Unprocessable Entity error. The app runs poorly on my Pixel 7 Pro and Galaxy tablet
2 people found this helpful
Developer reply
Hi, there is a web form to contact MOON support : https://report-issue.simaudio.com. It would be helpful if you could open a support request. We would like fix your bugs and get more information about the Unprocessable Entity error. Regards, the MOON team.
★★★★★יעקב פרץv2.4.98 Jul 2024
no support with deezer.. error server massage
Developer reply
Hello. We are actively working to correct the communication issue with Deezer. To follow up, we invite you to contact the support team directly through the application (Zones screen -> settings wheel -> App Info -> Contact MOON Support). Regards, The MOON team
