★★★★★kathy hamlettv3.120.07 Nov 2026
it was good
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CompareOpen in Google Playit was good
WORST BANK IN THE HISTORY OF MONEY
3 people found this helpful
Developer reply
Hi Dale, we're genuinely sorry you've had this kind of experience with us, and we take that seriously. We'd like the chance to understand what went wrong. Please give us a call at 855-456-7634.
physical cars never came so I canceled the whole account and waited almost sixty days to shame because I heard they were in good banking
Developer reply
Hi Ace, we're really sorry about the experience and we take feedback like this seriously. We'd love the chance to look into everything for you. Please give us a call directly at 855-456-7634. We're always happy to help! 💙
absolute useless app, unless you enjoy logging into something 3-5 times and having the app force close each time. Then you might get it to work but it still will force close 8 out of 10 times for no reason. if you have another bank app that works DO NOT get this app. Can't do anything my US Bank app did perfect.
Developer reply
Hi there, we're really sorry the app keeps crashing and making you log in repeatedly. Updating to the latest version usually does the trick. If not, reach us at https://support.sofi.com. Thanks for your patience.
Do not use SOFI for crypto! I sent crypto and they lied and said it was pending blockchain confirmation when in reality it has been confirmed for over 10 hours. Point being they lied and I still haven't received my crypto
constant marketing. i simply want to open the app and see my accounts. not tap 14 times to see them and have to constantly close pop ups about their investment programs or sofi plus. i gate even opening this app
Developer reply
Hi there, we're so sorry to hear that the app's been frustrating to use, that's not the experience we want to offer. We're passing this feedback straight to our product team. Honest feedback like this helps us improve, and we appreciate you taking the time to share this with us!
I have a pixel 11 pro. The app, specifically the entire invest tab, used to work very well. As of a month or two ago, I now experience a LOT of crashes, and some features like the "trending" or "earnings" buttons in the search menu crash the app 100% of the time. What are we doing? The UI not only looked better before, but it actually allowed me to navigate menus without needing to restart the app every 30 seconds. That's one of many reasons I've stopped using SoFi as my primary bank.
Developer reply
Hey Joseph, we're sorry to hear about the issues you've had with the app! We are constantly iterating and making improvements, but sometimes those changes have unintended consequences. We'd like to discuss your experience more and help troubleshoot, so give us a call at 855-456-7634 and we can take a look and loop in the engineering team if needed.
best banking experience ever
Developer reply
We love hearing this! 💙 Thanks for trusting us, and welcome to the SoFi community!
If you like customer service with a thick accent, go with these guys. If you like Zelle payments that get denied, SoFi is the bank for you. I've been with this bank a few years now, and it seems whenever I need them to do the things a bank is supposed to do, they fail. My account will be closed once I sign up with another bank. Not as professional as one would expect from a bank.
Developer reply
Hi Daniel, we’re sorry to hear how frustrated you feel after being a member for several years. Delivering dependable banking and clear support every single time is our goal, especially for Zelle, though many factors can cause a decline. We take your feedback seriously, and if you're open to it, please contact us at 855-456-7634 so we can assist!
Banking is overall good however the app is glitchy and slow. it's incredibly hard to make stock purchases while not loading and glitching makes me end up making stock purchases with other brokers. I'd like to think it's my device however it's the only app out of five other brokerage apps that have a problem.
Developer reply
Hey Daniel, we're sorry to hear about the issues you've had! We aren't aware of any latency issues with the app, so we'd like to help troubleshoot. Give us a call at 855-456-7634, and we can get you some support. Talk to you soon!
From 390 saved reviews since 1 May 2019, all countries.
Share of the 212 negative reviews that mention it
“I really liked my SoFi account.”
“It has been 2 weeks since my account was frozen and it is still frozen, with my money being inaccessible at the moment.”
“Their app platform is fantastic, however, after 3 months of having my account open, they suddenly freeze my account.”
“Linking accounts is difficult, buttons that don't work, options that say try again every time, Zelle doesn't work, money transfers won't work, it says links …”
“Big mistake joining this online bank!”
“I've been trying to close the account for 2 years now with no success, and they're still charging fees (is that legal??) It's impossible to get any help and …”
Share of the 139 positive reviews that mention it
“I love this app, works really well and everything is neatly layed out.”
“the app is easy to use, and you also earn points, which you can redeem for cash, or pay off your credit card/student loans.”
“Not only can you do EVERYTHING in the app (checking with round-up going into your savings, credit card, investing, and vault accounts to save for a rainy day…”
“I think data from Direct Deposit Payer" is no-longer queried.”
“Just be financially sound.Overall, I really enjoy what they do”
A drop after an update usually means the update broke something.