@jewelsbychicgemzs
@jewelsbychicgemzs
Issues I had were resolved by great customer service. Issues were not the fault of either party. As previously stated, I could not be happier with the app. if your family was located in a small town, in particular, you may find the treasure trove of news clippings that I did but it's also great for other historical information and ease of moving your family tree if you choose to.
3 people found this helpful
Developer reply
Thank you for reaching out to our customer service team at 1-800-848-0224. I am happy we were able to look into this issue for you and locate the issue preventing you from viewing publications. Please reach back out if you need any additional assistance.
just because it says it is free but it is not
1 people found this helpful
Developer reply
I am sorry to hear you did not have a good experience. Storied does require an account but not a subscription to use. Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com for any questions or concerns you may have.
The UI is easy to understand however, you should add an option to see the entire family tree at one glance instead of it just showing the lineage of one person. Very tedious to click on each individual family member in order to see if someone has a cousin or even a sibling.
8 people found this helpful
Developer reply
Thank you for your feedback. We would love to hear more suggestions you may have. Please reach out to our customer service team. Thanks, Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
Highly recommend!
1 people found this helpful
Developer reply
We are happy to hear you are having a good experience. We would like to hear your feedback and where you would like to see improvements. Please reach out to our customer service team. Thanks, Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
still learning, but OK.
Developer reply
We would like to hear your feedback and where you would like to see improvements. Please reach out to our customer service team. Thanks, Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
impossible to cancel
2 people found this helpful
Developer reply
I apologize for the difficulties you experienced cancelling your subscription. You can cancel from your account settings or by contact customer service Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com. We would be happy to assist you.
I'm sorry but I need to unsubscribe from this app. It isn't a problem with the app+ it's personal problems that force me to hold off on making any purchases at this time. Thank you.
12 people found this helpful
Developer reply
Thank you for trying the Storied App. We look forward to having you back and Please reach out to us any time for assistance Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
so far I'm LOVING this app!! I'm finding stuff i never knew about or that I've never seen. I found a parking ticket for my Daddy or Grandpa in 1966!! Most definitely worth the price considering the info you'll find!!
35 people found this helpful
Developer reply
We are happy to hear you are having a good experience. We would like to hear your feedback and where you would like to see improvements. Please reach out to our customer service team. Thanks, Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
I downloaded the app but it won't open. It continually reverts right back to the main page to sign up or sign in. I gave you and un-installed it.
3 people found this helpful
Developer reply
I am sorry to hear you were experiencing technical difficulties. Please reach out to our customer service team. Thanks, Storied Customer Service FRIENDLY HELP AVAILABLE Mon-Fri: 8am-5pm MT (800) 848-0224 customerservice@storied.com
From 31 saved reviews since 25 Jan 2023, all countries.
Share of the 8 negative reviews that mention it
“It continually reverts right back to the main page to sign up or sign in.”
“I downloaded the app but it won't open.”
“Now I'm having issues contacting anyone to refund my money.”
“impossible to cancel”
“Requires online account, uninstalled”
Share of the 18 positive reviews that mention it
“I love this app!”
“I think I have a lot to do now”
“App is easy to use.”