Sunbasket - Meal Kit Delivery

Always unique and flavorful. A little work for a big payout for dinner.

Great options and menu. they have better quality foods than most and all natural ingredients. cost a little more if you can afford it the food is worth the cost.

Missing items and terrible customer service. I was told I had to wait 7 days before reaching out to Sunbasket regarding missing items. That means I'm missing a whole meal and the vegetables will be bad by the time they will even talk to me. And they also sent me a green lemon

1 people found this helpful

Used Sunbasket for 4 weekly deliveries. Half did not arrive on my selected delivery day, including one that arrived early on Memorial Day without any warning. Support insisted adequate notice was provided and was difficult to work with when I tried resolving the issue. App experience is subpar compared to other services I've used. The food was generally good, but the app, delivery reliability, and communication need major improvement. Plenty of competitors handle this better.

1 people found this helpful

The app (and website) has critical functionality that has been broken for years. They let you set dietary preferences (e.g. allergens), but these are only cosmetic. They do not actually prevent them from trying to sell you food that you cannot eat. Customer support has been very patient but ultimately they say that this is working as intended: they need you to go in and fix the meal orders every week. Food is mostly good, if rather overpriced. Delivery is fine.

I'll change my rating when or if they actually follow delivery instructions. I'm disabled and can't carry a large heavy box down a flight of stairs while using crutches. and yet even though their driver has had access each time, they completely ignore the instruction to set the box directly by my apartment door and instead leave it up the flight of stairs. I've spoken to customer service about this, as well as the delivery co. and they assure it wont happen again, yet every time - same thing

1 people found this helpful

New version instantly crashes. Cleared cache. deleted data. Uninstalled/reinstalled. but nothing fixes it so must be the app itself. Can't log into the website because it opens the app which then crashes. Uninstall and only using website is only option.

5 people found this helpful

force closes. unusable. it was working fine but now won't even open. "sunbasket keeps stopping"

3 people found this helpful

App worked perfectly until this last update. Now it won't open on any of my devices....even after I uninstall and reinstall. Please fix!

Organic ingredients are being replaced with non organics but I'm still paying the premium? Chef's Table benefits have been removed, such as free shipping and other chef's table item discounts. Price increases without any additional benefits. All these are very disappointing.