has some really stupid features that really waste time. for instance do you have to close the app everything is the time to dictate otherwise if you leave it open and log in you won't be able to dictate. you can do a two or three minute dictation and find out it won't work. it's such nonsense and a waste of time. plus it doesn't notify you when the dictations are ready I don't know how to do that so my staff has to notify me. you're wasting my manager's time I can't wait to get rid of this app
What users say
From 45 saved reviews since 10 Aug 2020, all countries.
Top complaints
Share of the 6 negative reviews that mention it
- Crashes and bugs33%
“Buggy.”
- Pay to win, prices17%
“My surgery center is losing money because of this app.”
- Lost progress, account17%
“for instance do you have to close the app everything is the time to dictate otherwise if you leave it open and log in you won't be able to dictate.”
- Internet, connection17%
“Great when it works, but having the same problem I had a few updates ago, where I will complete a dictation, will get an error that says I don't have a netwo…”
Great when it works, but having the same problem I had a few updates ago, where I will complete a dictation, will get an error that says I don't have a network connection which isn't true, and then the app crashes and I lose my dictation. Very frustatying!!!
Developer reply
We’re sorry to hear you’re experiencing an issue. Please contact our client services team at acctmgrs@surgicalnotes.com, and someone from our product support team will assist you directly to resolve the problem.
Designers of this app needs to meet with actual surgeons who line up a block of cases and performs them on the same day to GREATLY improve the UI and UX. The redundant and repeated reminders EVERY TIME you upload a dictation is simply stupid. Can't even view the entire page of dictated note without having to scroll the page from SIDE-TO-SIDE! Nope. Can't pinch zoom. I suppose you can turn your phone sideways to look at the images. There's more. You need to pay someone to help you improve.
Developer reply
John, thank you for your invaluable feedback. We are committed to improving the experience for surgeons. Our team is actively working on updates to address the issues you've highlighted. If you would like to preview the latest update, please reach out to us directly at acctmgrs@surgicalnotes.com.
Has stopped notifying me that the dictations are ready to sign!!
1 people found this helpful
Developer reply
Yikes! Let's get the fixed for you. If you can please call or email our support team, we will have someone work with you to get this issue resolved asap. Call us at 800-459-5616 x123 or email us at acctmgrs@surgicalnotes.com
Useful app.
Developer reply
Thank you so much for your feedback.
Excellent
Good
Developer reply
We will take it!
User friendly ...
Developer reply
Nice to hear, thank you.
Good one
Excellent
Developer reply
Thanks