Swimmetry

my subscription renewed but I'm getting an error and it is not allowing me to regain access to my account. I have 3 days now

The Swimmetry app takes beyond forever to update with the latest times for your swimmer. I don't understand why takes so long when data is all digital. Can someone please make a better app?

cannot even sign up

uhh... what happened, this thing used to be bulletproof. Now....kinda buggy and I have 2 icons/shortcuts on my device. They both are exactly the same and if I delete one, they both disappear. Reinstall, and 2 show up. Just another app that was great now, not great.

There were two subscriptions (monthly or annually) options on the app. However when I tried to click on the annual subscription, it automatically flipped to the monthly subscription. I contacted the support team and they said they don't find an issue. I asked them to update the subscription on their end manually but there was no response. Poor customer service and the annual subscription doesn't work.

wanted to use for the data visualizations even though my swimmer isn't USA swimmers. I manually entered her times and NOTHING shows up in the data visualizations and the AI analysis doesn't work at all.

1 people found this helpful

I upgraded my phone and couldn’t transfer my Swimmetry account, so I canceled my subscription. Since then, I haven’t been able to log into the app, even though my subscription is still active until June 30, 2026. I know for sure which email I used, but I still can’t sign in. The app worked fine for about a year, but now I can’t access it at all — and there’s no way to reach support. Very frustrating experience.

2 people found this helpful

Edit: I have now emailed developer and support 3x. Absolutely NO response! Avoid these folks at all cost! new phone and subscription is not transferring. when I install the application and choose the login page it is saying that my login does not currently have an active subscriptions. when I check my subscriptions page it shows that it was just renewed this summer and next renewal is summer 2026.

2 people found this helpful

The app used to work fine, but now it's impossible to navigate with Android and there are system buttons blocking the choices you can make. So it's only usable if you rotate the screen. Please fix this!

1 people found this helpful

charged me and says I don't have an active subscription