★★★★★Noman R3 Nov 2026
cant even sign up. keeps saying error. great start
Developer reply
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CompareOpen in Google Playcant even sign up. keeps saying error. great start
Developer reply
Hi Noman, an error message when trying to join is not the experience we want for you. We'd like to look into this and see what happened. To do that please send us an email at hello@tide.co with the subject line 'FAO Elizabeth'.
It's difficult to update, and one can't access the account easily without the update. incase of emergencies, you are doomed. It should give us a choice to update later.
super slow app, often cannot access my money or transfers as app is hanging on all devices. not safe to use as a business account. withdrawn all company money to another bank.
Developer reply
Hi, there. We never want to leave you with a feeling that your funds are not safe. Send us an email at hello@tide.co with your company name and the subject line FAO Elias Nelson. We'd like to look into this right away, so so that we can help out.
DON'T BANK WITHE TIDE , THEY HAVE FROZEN MY ACCOUNT, AND REFUSED ME ACCESS TO MY FUNDS AND THE ARE REFUSING TO CALL ME BACK , THIS APP IS USELESS, IT WILL ONLY ALOW YOU TO CHAT TO A BOT AND NOT TO CUSTOMER SERVICE DON'T GET INVOLVED WITH TIDE ,
Developer reply
Hi, Carl. We get why this would be frustrating. Our team always tries their best to help. We're required to run some checks from time to time: https://www.tide.co/help-centre/routine-reviews/ Send us an email at hello@tide.co with your company name and the subject line 'FAO Elias Nelson', so that we can look into this with priority.
Useless thinks the device is rooted when it's not. Monzo has zero issues..
Developer reply
Hi Gregor, we know that being unable to access the app can be frustrating. We'd like to look into this for you. To do that, please send us an email at hello@tide.co with the subject line 'FAO Elizabeth'.
very intuitive and useful.
very nice bank i am with this bank from last 7 years very professional
the app is so crazy slow. doing a simple task like sending a payment takes a few minutes because from click to landing on the next screen takes 5-10 sec. very frustrating
Developer reply
Hi Michael, we hear you, facing delays when making payments can be a hassle. It's never our intention to disruptions to your cashflow. We'll look into this for you and help get it sorted. To do so, we'll use the available details to locate your account.
great smashing super
Transformed our business banking! Set us up for success and fantastic support throughout.
From 220 saved reviews since 18 Oct 2022, all countries.
Share of the 171 negative reviews that mention it
“Rev2: Now you can't login when you're traveling, off on business I have to reset the app just get a verification section "Nearly there" for biometrics and go…”
“I repeatedly get stuck on the Tide splash screen and it never loads beyond it, meaning I cannot access my account or see my finances.”
“my money and transactions are all locked into this app.”
“Rev3: Slow, slow and slow it's been getting worse over the last few months.”
“If you require a business account that you can access online without an app you will have to look elsewhere as the app is down more then it's up.”
“Ever since the latest update, Tap to Pay is completely broken—it just gets stuck on the "setting up" screen.”
Share of the 43 positive reviews that mention it
“So far it's been easy to use, can be complicated sometimes, but it's still easy enough for anyone navigating the app and small business for the first time.”
“I enjoy learning about it.”
“Fantastic experience, easy to use as an SME and has all the right tools that reduce admin stress”
“I want to give 4, but I know that will affect their overall and that isn't QUITE fair.”
A drop after an update usually means the update broke something.