what a horrible little eld app. Its not intuitive at all. If your truck is off it will keep you on driving. Its constantly throwing errors. this is not a finished product. its really bad.
From 28 saved reviews since 7 Nov 2017, all countries.
Share of the 20 negative reviews that mention it
“This app is extremely slow.”
“Will end up canceling my subscription.”
“I'm tired of having to login every time I do something else on the phone then it takes minutes for it to update to your current log info every time you log b…”
“you can really tell the server they use is horrible.”
what a horrible little eld app. Its not intuitive at all. If your truck is off it will keep you on driving. Its constantly throwing errors. this is not a finished product. its really bad.
I started using this app this year. Its very easy to use. Stephanie at customer service walked me through my questions about logs and she was great! I was very impressed with her customer service! She was personable, nice, knowledgeable and talked to me like a friend! Thanks Stephanie!
1 people found this helpful
Developer reply
We are pleased that you enjoyed the app. If there is anything we can do for you, just let us know at support@truckingoffice.com! Have a wonderful day!
the app works, its not perfect, but it works, sadly they dont understand the split rules nor their system recognize it as it should as per the fmcsa rules for such.
Developer reply
Hello, Your problem needs more detailed examination. Please report it to our technical support team at support@truckingoffice.com. We are always looking to help our users.
This is the worst app. Continually disconnects, wont stop your drive time automatically when you are fueling unless you do it manually. Motive is so much better and more user friendly. If I step 1 step out the truck door it disconnects. It disconnects while driving down the road. Goes to malfunction mode regularly. The people will not call you back or answer any emails DO NoT pay for the entire year they will not respond to your issues. Stay Away from this APP.
1 people found this helpful
Developer reply
We apologize for the lack of support and the technical issues you faced. We’ve since streamlined our process to ensure faster response times and fixed many connectivity bugs. We’d love to make this right and get your logs back to being stress-free. Please contact us at support@truckingoffice.com so we can assist you personally.
Absolute scam. Signed us up for services we didn't request. Tried to charge us. Stay far away.
Developer reply
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at support@truckingoffice.com. Thank you.
Android...yes, but not Chrome! I was impressed by the web based application and ease of use in the phone app, but was hoping to get more out of it running on my Android based Chromebook... and unlike other ELD's you can't use the California 80/8 rules,nor any of the other special provisions of the ELD logging. I will say accessing "Yard moves and PC" is much easier with this app.
Will end up canceling my subscription. the eld says to go off duty, end PC. so you would think I'm still in PC if I have to go in and change it. Don't do anything, start driving, nope, it put me right on duty driving. Fire your layout team and bring in some people from Motive. at least their eld is user friendly. Actually, don't I'll be going back to Motive. I don't need your useless techs screwing them up also.
2 people found this helpful
Developer reply
This doesn't seem right. We want to take a closer look at this for you. Please send a note to support@truckingoffice.com so we can connect. It does show the "in motion" screen while in PC, but it does not record it as On Duty Driving.
Slow application to change duty status Changes to on duty when stopped rather then off duty. No time to wait on response or ability to change duty quickly all to often. Must depart truck at Fuel Island, Lavatory at Rest Area's and Stop's quickly while ELD switches to On Duty from slow response. Unit loses Service far to often!
1 people found this helpful
Developer reply
Hi, Thank you for your comment. Is there something else that we could do to deserve a better rating from you? Let us know at support@truckingoffice.com. When you stop driving it will prompt you first, then change to on duty not driving according to the DOT ELD specs.
Very helpful keeps all the logs up to date and in order, and helps keep the driver and the highway safe.
1 people found this helpful
Great app. Keeps track of everything and sends it to TMS. Trucking office is the way to go. Customer service is amazing. Simplifies IFTA, IRP and makes tax preparation a breeze. 10 Stars
6 people found this helpful
Developer reply
Thank you very much for your 5-star review!!!
Share of the 6 positive reviews that mention it
“Simple app to use, and they are always quick to get any problems resolved.”
A drop after an update usually means the update broke something.