★★★★★Kaylee Liechty Hadleyv2.8.627 Jan 2026
after answering all questions to sign up, it goes back to thr beginning after clicking "create my plan". can't even use the app
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CompareOpen in Google Playafter answering all questions to sign up, it goes back to thr beginning after clicking "create my plan". can't even use the app
My rating would be higher if I ever got to use the app I did the survey and it said it was generating a workout thing for me but it just kept sending my back to the survey thing I did everything I could but it kept doing the same thing I would love to actually be able to use the app.
1 people found this helpful
EDIT: After several chats on insta with TIU, I tried to log in on my daughter's iPhone. Uninstalled them reinstalled on my phone. after a couple of attempts I was finally able to log in Prepaid for a year. cant get the app to work. I can see payment information online but no workouts. Nothing at all on the app. Just keeps asking scrolling through the questions about equipment, experience level etc. Will this bug be fixed soon or am I out my money?! Rating will change if I can actually use it.
I can't sign in
Trying to delete my account but receive an error page each time. Zero customer care as have yet to receive a response to my request for assistance. Only happy I do not pay for a subscription with this company, if this is the level of care given to helping it's users.
I love this app!
1 people found this helpful
The free workouts used to be so diverse and now it just alternates between two routines. I found out on Reddit that the two founders sold the company and one of the founders left the company later on. I guess the change to reduce the free workout diversity was to urge people to pay for plans. I would rather uninstall this app.
2 people found this helpful
I have had an account for years since 2019. I tried renewing for the year. My card was charged and I was kicked out of my account. And a receipt was never sent to me. I tried to go through customer Service and was told that I don't have a subscription anymore and that they can send me an invoice to renew my subscription rather than actually helping with the issue. I do not recommend this app or company. They have terrible customer Service when issues arise. Not worth the money and waste of time
7 people found this helpful
The app constantly crashes and I've tried reinstalling multiple times. Now I can't get back into the app at all. So frustrating as I've just renewed my annual subscription and not getting anything for the investment.
1 people found this helpful
IT DOES NOT WORK. I have asked for help, and my money back and no answer.
From 229 saved reviews since 29 Sept 2018, all countries.
Share of the 72 negative reviews that mention it
“It's a waste of money to download the app.”
“It's always crashing.”
“However I am constantly having to log in and it doesn't stay logged in.”
“I have logged on from a strong wifi connection, uninstalled and reinstalled, but still no luck.”
“not able to use with new update.”
“And now the lack of a cast button pretty much makes this useless.”
Share of the 138 positive reviews that mention it
“I truly LOVE this app!”
“I don't have to think about it I just open the app and click the workout.”
“The trainers are amazing and inspiring, easy to use, a lot of work outs to choose from.”
“I love the music that has been going along with the lives.”
“follower of this app for a couple years and have used any free services.”
A drop after an update usually means the update broke something.
“As a new father who recently gained loads weight during the pandemic (stress and fatherhood got the best of me), I can attest to TIU's great benefits.”