The Complex Fitness

I cant log in, im using the email thats linked to my account and it wont send anything to my email for a password reset not even the junk mail. I dont understand how to register or get it working all there is, is a log in option and thats it. I registered through the site given to me by email and still nothing. How am i supposed to get in if i cant get to the barcode? It shouldn't be this difficult