I wanted to use a code provided to me for free access. The app didn't let me enter a code when creating the account
4 people found this helpful
I wanted to use a code provided to me for free access. The app didn't let me enter a code when creating the account
4 people found this helpful
Developer reply
Hi Grace, we're sorry for the trouble! We had a bug during onboarding that was causing crashes on account creation. It's now been fixed, please update your app to the latest version (1.1.11) and you should be good to go. Please contact our support team if you need any further help!
I have downloaded this app twice today 3/24 since ShredRx sent a message about it. It has not worked either time to let me get through the starter questions. It automatically closed and stopped working.
4 people found this helpful
Developer reply
Hi Kristy, we're sorry for the frustration! We had a bug in our onboarding flow that caused the app to close unexpectedly. It has since been resolved, please update your app to version 1.1.11 and you should be all set. If you need further help, please reach out to our support team. Thank you for your patience!
app crashes every time I enter my next scheduled dose
3 people found this helpful
Developer reply
Hi Gigi, we apologize for the crashes! We had a bug in our onboarding experience that was causing app instability. It has since been resolved, so please update your app to the latest version (1.1.11) and it should work smoothly. Please reach out to our support team if you're still having trouble. Thanks for your patience!
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