★★★★★Kutlu Mızrakv3.5.1.0.026 Oct 2026
since the last update, the main app screen is just stuck on analyzing sleep stages etc. messages.
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CompareOpen in Google Playsince the last update, the main app screen is just stuck on analyzing sleep stages etc. messages.
Developer reply
Hey Kutlu, thank you for bringing this to our attention! We understand your concern regarding the app being stuck on analyzing sleep data following the recent update. We're reaching out to you via email to look into this further and help get the issue resolved at the earliest. We appreciate your patience and understanding!
7.1.24 talk about going down hill. I use to love this app & this ring, but after this new app look & change everything is way off. the app does not look good, the accuracy is off, you have to dig to find anything, even battery life. can we go back to what works?.. on top all that, you cant even get a replacement in the usa anymore!!
Developer reply
Hey there! We’d love to take a closer look at your feedback and help with the concerns you’ve been experiencing. Could you please email us at ultrahuman-care@ultrahuman.com so our team can look into this?
There is no proper customer support, only a chatbot. The issues remain unresolved, and the chatbot keeps repeating the same answers without providing any real solutions. Very disappointing customer service.
Developer reply
Hey, this certainly isn't the experience we want you to have. We've reached out to you via email regarding your concern. Could you please reply to the same email thread so we can continue assisting you there? Rest assured, we're committed to resolving the issue you're facing with your ring as promptly as possible.
How do I turn off the haptic feedback while syncing? This is an unnecessary feature added to the most recent update. Trying to find sleep data is also much harder with most recent update.
Developer reply
Hey, thanks for sharing your feedback! Regarding the recent update and the difficulty navigating your sleep data. You can disable the haptics by turning off the Immersive Haptics option from the settings page. If you face any difficulties, please reach out to us via email at support@ultrahuman.com. We'll be happy to assist!
useless app
Developer reply
Hi there, Thank you for sharing your feedback. We completely understand your concern. Please reach out to us by email at ultrahuman-care@ultrahuman.com. Rest assured, we will thoroughly address all of your concerns!
replaced a faulty ring without a problem
this ring is a massive scam, doesn't even get past the connect screen, I've tried everything possible and the ring just doesn't connect don't waste your money on this.
Developer reply
Hey Miles, We regret to hear about your experience. We understand how frustrating connection issues can be. We’ve reached out to you via email to understand the issue better and help you get your ring connected. We look forward to hearing from you.
they fixed my problems i had with app and everything works perfectly now
1 people found this helpful
Developer reply
Hey Ashley! We’re so glad everything is working perfectly now! Thanks for your patience and for taking the time to share this update. We’re always here if you need us!
Ring won't sync date! me and my husband had these rings for about 2 years worked wonderful when we first set them up, but the pass 4 months they have been HORRIBLE...no data will syne to eirther of our rings. I believe it was the last update when we started having problems. These rings are to expensive to have these sorts of problems.
Developer reply
Hey Jenny! Thanks for bringing this to our attention. This definitely shouldn't be happening. Please reach out to us at ultrahuman-care@ultrahuman.com and mention your Ticket ID: 95769061. We'll take it from there and work on getting this resolved for you.
The ring would not sync or pick up data resets would not work. Piece of junk imo
Developer reply
Hey Michelle, this isn’t the experience we want you to have, and we’d love the chance to look into this and help. Please write to us at ultrahuman-care@ultrahuman.com with a few details about the issue, and our team will be happy to assist you.
From 207 saved reviews since 27 Jan 2024, all countries.
Share of the 129 negative reviews that mention it
“In the end, I uninstalled the app mainly because it was too slow.”
“Getting this ring was a waste of money because their app is so awful”
“Now since I've updated the app a few times the in-app support doesn't work anymore.”
“Every time I open this app the interface has changed.”
“new update , I give up , not one ring has lasted for more than 10 months.”
“App has issues that made impossible to keep the ring.”
Share of the 54 positive reviews that mention it
“Love this ring!!”
“After two days of troubleshooting they sent a replacement ring free of charge.”
“Best Available Smart Ring in India with top-notch services.”
“Excellent product and easy to use app.”
A drop after an update usually means the update broke something.