★★★★★Carrie Fritschv1.1.3610 Aug 2026
It's getting better. it's not perfect, but it is improving.
4 people found this helpful
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★★★★★Angela Renzettiv1.1.36
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CompareOpen in Google PlayIt's getting better. it's not perfect, but it is improving.
4 people found this helpful
This app is terrible. More than half the time for Android it doesn't open, malfunctions, and it has super limited features. For how expensive the EHR is, the quality of the EHR and customer service has gone down considerably over the years and I feel there's no excuse why the app should be this terrible (I have been with them 8 years).
2 people found this helpful
the overall software is generally good but when bugs arise they are SUPER slow to get fixed. However this android app for scheduling is junk. Some things work, some cause freezes/crashes, some just don't work at all. And it's been this way for YEARS. I'm leaving a review now because the app has a splash page saying there is an important update, but then when you click the provided button there is no update to be found on the app store. Par for the course really.
horrible app. I have been using the EHR for 9 years and the app has always been a horrible experience . I have to keep restarting it to have it load up the schedule. when it does load the schedule, it doesn't load the complete schedule sometimes. error messages are common. The EHR system on PC is okay but for the past year it too has gone downhill with error messages and neverending load times.
6 people found this helpful
down often, soap notes not well organized. but still best for acupuncturists
absolutely awful
The software itself is terrible, but the app is not functional. Support is poor. Updates are infrequent and usually make things worse. I have a busy acupuncture practice and can no longer use this product. I am dropping it and looking for something else. One star is too high of a rating...
1 people found this helpful
Excellent!
It only gets worse as time goes on. I hate this app & need to use it along with the software bc my employer uses it. The software is only optimized for Apple OS & requires endless clicking & screens to do basic things like entering SOAP notes. Billing a patient is excessively complex for what should be a simple task. Now, it freezes on the screen where I enter my 4 digit code after using my fingerprint to open it. I'm forced to close it & then log back on again a 2nd time. Garbage.
6 people found this helpful
I have this app on my apple and android phone. The android version all the appointments on it are grey out while on the apple version the appointments has the practioners associated color. And every time I pressed the grey out appointments on the android version to edit it would crash. Release it when the app actually functions between all platforms.
2 people found this helpful
From 30 saved reviews since 29 Dec 2017, all countries.
Share of the 19 negative reviews that mention it
“It's glitchy and buggy.”
“Despite closing my account, I’m still paying for 9 months of unused service.”
“For how expensive the EHR is, the quality of the EHR and customer service has gone down considerably over the years and I feel there's no excuse why the app …”
“the overall software is generally good but when bugs arise they are SUPER slow to get fixed.”
“I'm leaving a review now because the app has a splash page saying there is an important update, but then when you click the provided button there is no updat…”
Share of the 5 positive reviews that mention it
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