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CompareOpen in Google PlayI'd love to review my policy details and documents. However, I can't because the session expires every 30-ish seconds. Its fine, I only needed to beacuse I'm probably changing companies anyway.
Developer reply
We apologize for the inconvenience. The issue has been resolved. Can you please access the app again. Thank you.
This app does not work properly and the UI is very poorly designed. It is almost like a friend of the CEO was given a patronage job to write an app. and keep writing it. The payments do not process properly after signing in an attempting to make payment it insists on a captcha verification. Pitiful. The credentials keep resetting on updates and biometric login resets. I could go on but what is the point. Spend a few bucks and get a competent development team.
Developer reply
Sorry for the trouble you are experiencing with our app. For further assistance, please email us at AppAssist@universalproperty.com.
Can't log in anymore.....keeps saying the account hasnt been activated, link sent to my email but I haven't received a link yet
1 people found this helpful
Developer reply
We have verified the data, and login functionality is working as expected. The account has been blocked or deactivated due to multiple failed login attempts. Take these steps: Login Screen: Click on Activate option Click on Request activation code option Enter your email it will send the activation code. Enter received activation code and submit
with the company really slow not sure they care...but miss a payment! taking multiple days just to get assigned to an adjuster
Developer reply
We are sorry to hear you are having trouble. This review platform is for the UPCIC mobile app. Please send your claim number to customerassist@universalproperty.com.
The entire app page does not fit on my Samsung phone screen. I had to change settings for both fonts and screen zoom to the smallest settings in order to be able to pay my bill by hitting the pay now button on bottom of page. Also can not sign off bc it is at bottom of your page and off of my screen so option is not available.
1 people found this helpful
Developer reply
Your devices screen zoom or font size maybe set higher than the default. The UPCIC app follows these settings for accessibility, which can cause content to appear larger and require scrolling to access options like "Log Out" and "Pay Now". For more compact view, consider adjusting your device settings or contact. AppAssist@universalproperty.com
Upload documents feature does not work properly in app with android Samsung Galaxy 24+ after repeated attempts and report/assistance of Universal tech support. Had to rely on insurance agent. NOT GOOD.
1 people found this helpful
Developer reply
We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update.
App is not updating. The claim is showing reported/open but there was no claim. I called & was instructed by claims to update my app but no update is available. I uninstalled the app & reinstalled and it still shows the claim. Cleared data & the cache and still shows the open claim.
2 people found this helpful
Developer reply
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at AppAssist@universalproperty.com with your contact details and relevant screenshots.
Probably the most poorly designed app I've ever had to use. it's full of content that would be better on a website, and doesn't have almost anything I would need. I cant see the message I've sent for customer service or any status update. when you submit docs you cant change the file name or tell what you've already submitted. I cant access my actual policy documents. this is just generally useless. I work for a file sharing company with a properly usable client mobile app, so this is bad.
7 people found this helpful
Developer reply
Hi, We would like to chat with you with regards to your experience with us. Can you provide us your customer ID at AppAssist@universalproperty.com so that we can reach out?
horrible insurance company. I would give zero stars. Claim department is horrible and they know it.
Developer reply
We are sorry to hear you feel that way. This platform though is for the company's mobile app. We ask that you please remove this review for that reason and send your concerns along with your claim number to customerassist@universalproperty.com so we may address any concerns you may have.
will not let me sign in with my established credentials 😔 Update: I'm very sorry 😔. The problem was with my Internet provider. I have had nothing but positive experiences with this website.
Developer reply
Thank you for the update! We are happy to hear you are enjoying the app! We know the internet can be tricky sometimes. Glad it has been resolved. Thanks again!
From 77 saved reviews since 13 May 2020, all countries.
Share of the 57 negative reviews that mention it
“Just will not allow me to create an account.”
“Slow response time”
“I would upload the pictures, then go back to the same section and find that the app did not stored/uploaded them and it keeps crashing.”
“very difficult to figure out how to get access to my policy as I have to submit a declaration page to our hoa.”
“I had to change settings for both fonts and screen zoom to the smallest settings in order to be able to pay my bill by hitting the pay now button on bottom o…”
“Ur server never work properly.”
Share of the 17 positive reviews that mention it
“It is very easy to use.”
A drop after an update usually means the update broke something.