★★★★★Marc Martinezv11.9.6327 Sept 2026
I can't get past "please update to the latest version" even though the app is up to date
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CompareOpen in Google PlayI can't get past "please update to the latest version" even though the app is up to date
app information says problem is solved, but I am still having issue logging into app. it is keep saying requiring latest version after deleting the app and reinstalled it multiple times
1 people found this helpful
Update issue is NOT fixed on android
1 people found this helpful
Pay 600 a year for an app that doesn't work
1 people found this helpful
I can't log in again. This will b my log in for compliance. Update.... sadly, still can't log in on this day 8.20.26. 😕 be back soon.
2 people found this helpful
Repeat update needed message. Update completed, restart phone still can't access app several hours later. A real hassle since hospital I was visiting can't issue passes without using the app. This was on an Android based phone. When I tried to access via iPad, I finally got logged in on my 4th attempt. Once the iPad went to sleep and I tried logging back in on my iPad, I got the same messages for needing an update. Very frustrating when there's nothing I can do to fix it and look unprepared.
4 people found this helpful
terrible company and app never works. now it says you must update app, but app has already been updated, and still won't work. 1.5 star Rating is generous, probably because there is no option for 0 stars.
3 people found this helpful
Complete and total garbage. We pay hundreds every year and app is stuck in update loop, contact customer service with the problem and zero response. Complaint to the Better Business Bureau forthcoming.
2 people found this helpful
goes from update to open app and continuously loops, can't access app
2 people found this helpful
Terrible app. Does not work most of the time and gets stuck in an update loop
3 people found this helpful
From 150 saved reviews since 14 Jun 2012, all countries.
Share of the 142 negative reviews that mention it
“since the update app doesn't work.”
“this company doesnt care about its clients they know we are required to use them and pay for their services, so they make a subpar app that only serves to co…”
“They also now collect money for background checks, another way for them to get more money, horrible company and service”
“Just says unavailable and then goes to loading screen of loading my profile.”
“Bugs out frequently and makes signing in to hospital systems way more difficult than other similar apps.”
“Things fail silently and some buttons just don't work, with no explanation.”
Share of the 6 positive reviews that mention it
Nothing stands out yet.
A drop after an update usually means the update broke something.