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bad customer support team experience. i registered and got my account banned seconds right after. upon asking their team what was my violation, their reply was: For details regarding the platform's usage policies and terms—which clearly outline the rules of conduct—please navigate to "Me" > "Settings" > "About Sugo" > "Sugo Community its like asking what traffic violation did i commit? — and the person in charge cant tell which violation you commited.
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
The customer service is terrible. I'm trying to create an account and a strange message keeps appearing, and no one from support is responding.
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
This app needs to be banned based on its marketing.
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
IT'S A SCAM. Don't install or it will trap you in a way to spend money to recharge coins. All fake accounts.
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
I asked the customer service team why was my account got suspended, the answer was just the original penalty stands please follow platform rules. 🙄 doesn't make sense.
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
good work
how
ranaasad asad
bekar app he logon ko chuna many wala app he koi bi install na kren
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
its not free my dear friends 😡😡🤬🤬
Developer reply
Thank you for your feedback. You are welcome to provide more suggestions regarding any areas of dissatisfaction during use, and we will do our best to improve. If you have any further questions, please contact 24 * 7 online customer service or send an email to customer@sugo.com . We are always ready to provide assistance.
From 342 saved reviews since 2 Feb 2026, all countries.
Share of the 228 negative reviews that mention it
“The way messages are sent is also very creepy.Over all, it's pure waste of money and time.After spending a bit more time, it is far more clear, it is fake.”
“worst app, totally waste of time they give you a minimal amount of coins and charge 20 coins per message and you have to re-charge the account which means th…”
“The advertisement claims that users can chat and make friends with real girls, but after installing the app, it becomes obvious that the messages are automat…”
“Second issue: The login function is completely broken.”
“This inconsistent moderation is unfair and creates a poor experience for users who follow the rules.”
“slow , high net connection consuming , many restrictions , some servers like Turkish or asian have facilities more than other Arabic servers special in video…”
Share of the 105 positive reviews that mention it
“SUGO Voice Chat is an amazing app for making new friends and enjoying live voice chat conversations.”
“The sound quality is clear, and the app runs smoothly without lag.”
“It's a great platform to relax, have fun, and meet interesting people.best.app download this all guys”
“SUGO is fun, easy to use, and a great place to meet new people and make friends.”
“The program is also lightweight, letting users with older hardware run this app with ease, free from lags, delays, or any crashes.”
A drop after an update usually means the update broke something.