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CompareOpen in Google Play
Great app but doesn't work anymore. The past week or so, the app won't load at all making it completely useless.
very very good cameras from the monitor to the app very easy to use and so helpful
Excellent overall.
Developer reply
Thanks for your review
consistently failing to load, cameras offline even when on wifi. doesn't record motion or audio - if it does you can't see it because it fails to load. overall, garbo app. pretty much only works with the parent unit... sometimes. update: yeah resetting the cameras works for 30 seconds but the issues come back within minutes. update 2: they're putting features behind a paywall after I paid 200 bucks for the cams. I'll be getting a new brand.
2 people found this helpful
Developer reply
Dear customer, could you please try resetting the camera and see if it fixes the issue.
the app is slow to open and load. with all settings placed as advised the app stil wont send notifications, lt won't rotate screen when phone/app rotates. phone screen won't stay on as if app isnt open but when I manually rotate app screen then the app stays open and phone stays on. Turning on/off lights and sounds is delayed and sometimes just circles until you close app and try again. worst app ever. the previous app for our older monitors worked amazing from vtech.
Although the sound and picture is much better on the app than the parent unit, which is great! Rating is low as 'events' I.e sound and motion detentions took ages to load into app despite refreshing... now the have disappeared all together after a week of not updating. When the did work the app only held a low number of recordings before they were deleted. I like to see what time my baby went down the night before of I forget but not possible!
Developer reply
Thanks for your review.Could you please try resetting the camera and see if it fixes the issue.
The app is great and convenient, but ever since the recent update the app has been struggling and staying frozen on the initial start up screen with the logo. I have to uninstall the app and reinstall just to temporarily fix it for a few uses. It will then go back to being stuck on the same logo screen.
1 people found this helpful
Developer reply
Thanks for letting us know! We're aware of the login screen issue after the recent update and our team is actively working on a fix. We apologize for the inconvenience — an update resolving this will be released soon. Please reach out again if issues continue after that.
There is very significant lag and stream delay when viewing both camera feeds simultaneously on the home screen of the app, although the feeds work very well when viewing each individually. I encounter this problem only on the newest versions of the app. When I install an older version, such as 2.37.10, there is very little lag or delay when viewing both cameras' footages at the same time on home screen. Though on iOS, the video quality when viewing both footages simultaneously is perfect.
Developer reply
Thanks for the detailed report! We're investigating the lag/delay when viewing multiple camera feeds simultaneously on Android in the newer version. We'll release a fix as soon as possible. Appreciate your patience!
won't connect, worthless and returning.
Developer reply
Could you please try resetting the camera and see if it helps. If this issue persists, please contact our support team at https://www.vtechbabycare.com/support/contact
Easy to set up with our camera and phones, Galaxy s22 and Pixel 6. The huge negatives are the extreme battery drain and how hot either phone gets while running the app for extended periods of time. Was hoping this would mostly replace the monitor unit, but still primarily using that instead of this app until/if this app improves. Update: power draw has not been fixed and notification banner ads have been added without a way to disable them. Would not recommend this camera and app at this point.
Developer reply
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://www.vtechphones.com/support/contact-us. We'll pass it along to our development team and see if there is any way we can improve it.
From 184 saved reviews since 17 Jun 2024, all countries.
Share of the 94 negative reviews that mention it
“regular lags in loading the app despite strong network.”
“However their plus app pairing doesn't work either of the ways it displays for camera pairing.”
“regular lags in loading the app despite strong network.”
“You should only have to login once, please fix.”
“Terrible baby monitor, save your money and buy something else.”
“When a motion video DOES record, it's usually from the day before and it is difficult to play bc there are NO play controls!”
Share of the 67 positive reviews that mention it
“The monitor to the cameras have a little led light on the outside of the monitor to tell you how loud it is in the room/ how much sound the camera detects.”
“I absolutely love it, so happy with my purchase!:)”
“easy to use, two annoyances.”
“I think thats a negative interaction with vpn.”
A drop after an update usually means the update broke something.