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update: was told by store employee they don't accept this app anymore as of 7-2026. no notification to existing users never works - can't connect to server - scanning barcode at regular doesn't bring up order
Used to be fine and now no matter how hard I try, my new Samsung s26 does not connect. I spent so much time connecting, disconnecting, uninstalling and installing to finally give in and use self checkout.
Ever since my wife and I upgraded phones (a Pixel and Samsung) the camera will not open on this app. All permissions are correct, the camera just will not open.
terrible, unreliable and zero support.
non functioning waste of an app
doesn't scan on newer Samsung. s25
When it works, it's great. When it doesn't, you have to force stop the app, sign out of SR WiFi then sign back on, 20-30 times in a single shopping trip. Also, my SR removed all the barcodes from the self checkouts, forcing you to check out with the "pit boss" at the podium. This defeats the purpose of self scanning.
1 people found this helpful
doesn't work with new phone. we used it for years my husband and upgraded to Google Pixel 9 and 10 and we log in open app and the scan buttons won't work..
complete trash app. doesn't work at all. shoprite needs to do better
did not connect
From 188 saved reviews since 30 Sept 2018, all countries.
Share of the 166 negative reviews that mention it
“Still not working.”
“Network never connects and when I speak to customer service they have no clue what I am talking about or how it even works.”
“The scan bar box would NOT respond to my touch so the camera would not open.”
“Since update three weeks ago the app has not worked.”
“Checked with the store and confirmed that my account is active.”
“I got the Samsung Galaxy s22 and now I can't scan my purchase.”
Share of the 16 positive reviews that mention it
“I had no trouble installing it, and using it is simple.”
A drop after an update usually means the update broke something.