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Awesome service that can be a helpful tool to all who use it. Fast and easy appointment booking. A pretty good app with some interesting articles. A good variety of services (counseling, budgeting) that cater to many peoples needs. I would say that Telus is a well rounded tool for the people ❤️
never call me back
Developer reply
Hi, Can you get in touch with our team via one.telushealth.com/help and we will help.
Extremely confusing, extremely misguiding, there's no option available. If you even ask help, they don't even tell you how to access virtual doctors or get any virtual doctors. Note
Developer reply
Hi Issac, do you mind reaching out via one.telushealth.com/help and we can help you get you to the TELUS Health Virtual Care team and app.
vant login, cant get help to login, cant find app once installed crazy
Developer reply
Hi Natasha, Can you get in touch with our team via one.telushealth.com/help and we will give you a hand getting logged in and locating the app.
it's hard to get help when nobody returns e-mails or phone calls
Developer reply
Hi Jeremiah, Can you get in touch with our team via one.telushealth.com/help about your experience, so we can feed it back to the reinvent team
Great app with lots to offer .
waited 12 minutes in crisis to get help it kept asking me for my name & organization after I was already logged in what a joke this is not a helpful app at all it is robots from what I experienced waste of money & terrible service to people that have real crisis' & needs
1 people found this helpful
struggled for a year to get logged in to this
Developer reply
Hi Shaun, Can you get in touch with our team via one.telushealth.com/help about your experience, so we can feed it back to the reinvent team
Only worked for 3 days. Would not sync to get data from my health app!
1 people found this helpful
Developer reply
Hi Nadia, do you mind getting in touch with us at one.telushealth.com/help to see if we can support you with the sync issue?
The chat window sucks. I accidently end the chat twice and have to repeat all the informations again !
1 people found this helpful
Developer reply
Hi Zuey, I am sorry for the annoyance the chat caused. I have forwarded this feedback to our development team.
From 195 saved reviews since 4 Oct 2018, all countries.
Share of the 143 negative reviews that mention it
“It's buggy, won't let you log in most of the time and the support system is quizzes and videos.”
“The only half decent feature could have been the chat app for people who feel they need to talk to someone but every time I've looked it's been offline and t…”
“When I asked for them to stop sending emails they said the only way is to delete my account.”
“It seems they want to make it impossible to reach the pints level necessary to earn the money.”
“The app loads very slow, the well-being programmes aren't programmes, they're just a set of 'how do you feel' questions followed by 'rate this programme' que…”
“The interface is rather unclear about the main purpose(s) of the app: it's cluttered with (way) too much info; it's almost the app is a combination of multip…”
Share of the 38 positive reviews that mention it
“I really enjoy the content of trying to help me succeed in life”
“The challenges and instructions bring awareness to your current mental and health status.”
“The app is really good, nice design, nice features.”
“feel free to get in touch..”
A drop after an update usually means the update broke something.