★★★★★Dion L. Westbrookv3.0.1631 Oct 2026
App doesn't update to show your insight so you can monitor your usage. Trash 🗑️
CompareOpen in Google Play★★★★★Normand Etiennev3.0.1617 Oct 2026
Actually, I am new using Gexa Energy, until now I have not had issues from the service.
Developer reply
Normand, thank you for taking the time to share your experience. We did attempt to contact you on 10/19/2026 regarding your recent feedback but were unable to connect. Please contact Gexa Energy Customer Care at 1-866-961-9399 so we can assist. Thank you again for choosing Gexa Energy. We look forward to continuing to serve you.
★★★★★Robert Glossonv3.0.1615 Oct 2026
does not give me the ability to pay on like
Developer reply
Robert, we understand how frustrating it can be when you’re trying to make a payment online and aren’t able to do so. Unfortunately, we couldn’t locate an account with the information provided. Please give us a call at 1-866-961-9399 so our team can review the issue and assist you with your account. We look forward to helping.
★★★★★Tricia Emigv3.0.1614 Oct 2026
cant even login.
Developer reply
We’re sorry you’re experiencing difficulty logging into your Gexa Energy account. We understand how frustrating it can be when you’re unable to access your account when you need it. Please contact us at 713-961-9399, M-F from 7am to 8pm and Saturday from 8am-5pm so we can assist you, document the issue, and ensure it is reported for further review.
★★★★★MARVIN ZEPEDAv3.0.1613 Oct 2026
never can open appt
1 people found this helpful
Developer reply
Hello Marvin, we’re sorry you’re having trouble opening the app. We understand how frustrating that can be. Please reach out to our Customer Care team so we can troubleshoot the issue and get you back up and running. It would be really helpful if you could send us a few screenshots of what you’re seeing at customercare@gexaenergy.com. Thank you!
★★★★★Currice Cv3.0.1610 Oct 2026
signed me out and cannot log in with app. says I don't have an account but will let me sign in on the website
1 people found this helpful
Developer reply
Hello Currice, We’re sorry for the frustration! We understand how confusing it can be when your login works on the website but not in the app. If it’s not too much trouble, please send screenshots of what you’re seeing to customercare@gexaenergy.com. That will help our team take a closer look and assist you further.
★★★★★Rito Romerov3.0.1610 Oct 2026
New customer and the app is trash. not looking very good with this energy company. will be having to make payments using the web instead of the app
1 people found this helpful
Developer reply
Hello Rito We’re sorry this has been your experience, especially as a new customer. If it’s not too much trouble, please send screenshots of the issue to customercare@gexaenergy.com. This would be very helpful in allowing our team to look into the issue and assist you.
★★★★★Rohit Georgev3.0.1626 Sept 2026
The app crashes whenever I go to the insights tab to look at my electricity usage. It never remembers to allow me to use biometric login. Overall have had a pretty bad experience with the app.
Developer reply
We're sorry to hear you've been having trouble with the app. We'd love the opportunity to look into this further and help get to the bottom of the issue. However, we were unable to locate an account based on the information provided in your review. Please contact our Gexa Energy Customer Care Team at 866-961-9399 so we can troubleshoot. Thank you!
★★★★★Joel Hicksv3.0.1524 Sept 2026
The app literally won't let me log in after months of using it. Now, I have to open up the website on my browser to actually pay my power bill. Gexa, fix your broken app.
Developer reply
We're sorry to hear you're having trouble with the app, and we understand how frustrating it can be when something you've been using without issue suddenly stops working. An attempt was made to contact you on 9/25/2026, but we were unable to connect. Please call us at 1-866-961-9399 so we can troubleshoot this for you. Thank you.
★★★★★Jeffreyv3.0.1519 Sept 2026
never works
Developer reply
Thank you for sharing your feedback regarding the Gexa Energy customer app. We'd like to learn more about the issue you're experiencing so we can document it and investigate further. Unfortunately, we were unable to locate an account with the information provided. Please contact us at 866-961-9399 so we can assist you and gather additional details.