CompareOpen in Google PlayUpdate: Still a problem so downgrading to 1 star. Dev team has had plenty of time to fix since initial review Original: App is generally okay, but it only seems to actually record rewards points when ordering online. The last several times I have gone in and scanned for loyalty, nothing gets added. If that worked, it would be 5 stars.
New app experience is horrible compared to the old one. Not only can you no longer access your rewards in the app but all of my rewards and points disappeared with the new update. You have to go to a separate website to access your points and all my previous history is gone. Ordering is also more difficult with limitations in options on the app.
Terrible App I not only lost all of my points due to the new registration after June 2026, but I can't duplicate any of my old orders because they limited the amount of sauces you can choose. I'm so annoyed with the app being so limiting, and this doesn't function like it used to. I won't order using the app. I lost all of my previous points, and the website said it would take up to 24 hours to update, but I haven't seen any of my points available.
1 people found this helpful
The wings are so good and really clean keep up with the good service
The update sucks! My location is open at 10:30am, it won't let you order until after 11 like it's closed. My rewards disappeared and there's no way to contact support to fix it!
3 people found this helpful
app not working at all
app update is not available.. fix this
says update available but there isnt one and you cant open the app.
the app does not work. it will not download
The app is unusable on my Pixel after the update, It'll keep telling you to upgrade to the latest version despite no updates being available to download. So I guess no wings for a while.
1 people found this helpful
From 213 saved reviews since 21 May 2021, all countries.
Share of the 73 negative reviews that mention it
“Plus after using app once, I couldn't use again because it would crash every time I tried to go to cart and check out.”
“Also, it will save your previous order and you can see that order but no "reorder" button, so what is the point of seeing previous order?”
“It's very laggy and the only reason I downloaded the app is because the wing shack website is even worse.”
“Also if the Internet goes out at the place you placed an order at it will never go through.”
“Difficult to navigate because things don't fit on screen properly.”
“New update is awful, same experience here as another review, 10% off took $1.58 off an order of $62.”
Share of the 120 positive reviews that mention it
“Their app is easy to use, very straightforward, and it covers all the bases on their menu.”
“Love this place!”
“I wrote a review and it's not true about Ashley It was a total mistake on my part so whoever reads it I'm trying to find it to take it down because I use my …”
“I was so excited to get my FREE wings for my bday, but didn't come up on my app :(.”
A drop after an update usually means the update broke something.