the ai support is awful your coin income transaction may just not exist and it's only your problem they want to check your documents every moon circle. I have contacted technical support several times, but I only received foolish, meaningless answers from AI bots. upd. Three weeks later, they mail me asking for the exact same information I already sent. He's got to be kidding me
Developer reply
Hi there, we'd love to know more details of the issue. Please submit a request and let us know your ticket number (copy and paste it into the review by editing it): https://help.wirexapp.com/request/create The ticket number can be found in the email with the subject "Your request has been received by Wirex Support".