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Reading reviews after almost a year, overwhelming 1 star, congrats on creating such a pathetic app. Been trying to unsubscribe for over the past year. What a joke. Notifying the bank instead. $126 per month without access to the account. We are done. How do you come up with 4.6 star???
Developer reply
Hi Mor, we'd love to investigate this for you. To help you with this, we need to access some of your account details, which we can't do here. Can you please raise a case via Xero Central and someone from the support team will be in touch.
Easy to learn and use
Developer reply
Appreciate your feedback Tony, thank you!
Xero is very hard to access. this app is worthless for what it does. this verify app never works on first time, only on multiple delayed requests.
3 people found this helpful
Too slow
Developer reply
Hi Geoff, thanks for taking the time to share your feedback. We'd love to get a better understanding of exactly what issues you're encountering. If you're open to it, please raise a case in Xero Central - https://central.xero.com/s/raise-support-case - and one of our specialists will be in touch to assist you.
why do I need a separate app from the actual xero app to log in. everyone else manages push notifications to their normal app or just to your phone. extra apps are just clutter
Developer reply
We get that MFA might feel like an extra step, Summer, but when it comes to your financial info, keeping it secure is our top priority. This added layer of security makes a big difference in keeping your business safe and sound. We also support any 3rd party authenticator, such as Google Authenticator, if you would prefer not to use Xero Verify.
Usually have to resend the notification, after opening the app.
Developer reply
Hi S Mc, thanks for sharing this feedback. We'd love to understand more regarding your concerns. To help you with this, we need to access some of your account details, which we can't do here. Can you please raise a case in Xero Central and one of the support team will be in touch.
because you asked
good software just a little difficult to understand how to use properly
Developer reply
Hi Diton, thanks for sharing your feedback! We're glad you're enjoying Xero. We know there's a learning curve, and we've got plenty of helpful resources to get you up to speed. You can explore our guides and courses here: https://central.xero.com/0/learning
slow
Developer reply
Hi Jo, thanks for your feedback. We'd love to understand a little more about what you're experiencing. Could you please raise a case via Xero Central so our support team can look into this for you? https://central.xero.com/
Wont work
Developer reply
Hey David, sorry to hear you're having technical issues - so the team can provide the support needed, please create a case via Xero Central with the details and we'll be in touch! https://central.xero.com/
From 243 saved reviews since 29 Apr 2021, all countries.
Share of the 161 negative reviews that mention it
“It says "skip this step for 30 days" but you click this and it still makes you verify the login every time.”
“I am stuck in a loop and can't contact them.”
“text verification is slow, wont work at all with some browsers, have to make sure phone is handy and data turned on, very frustrating, why not use a simple o…”
“I want to cancel my subscription at this point.”
“I forgot to say that it is written Support 24/7 but no one replied to my online requests.............I made many just to make sure they see me.”
“Hi Xero, to avoid your mega difficult desktop set up I used my android phone.”
Share of the 68 positive reviews that mention it
“Straightforward to set up and use and gives an added layer of security at login.”
“super easy to use, love it”
A drop after an update usually means the update broke something.