Y-Drive App

will take forever because they now take several fairs at once and if you cancel they will now charge you total rip off worse than the cab company's now choose uride if you dont want to be late for work like my mom and still get charged for them costing you money then also being rude to there elders

Update - I was blocked by the owner after giving them an opportunity to resolve the issue and providing genuine feedback. Doesn't work. Drivers don't show up. Unreliable.

1 people found this helpful

rude dispatch that will call you and not provide you with the correct information, had a driver ask about which ride I chose from the vet because there's a pet ride hidden away and he wanted his extra $5 which would've been more in his tip, I also had to contact support which is slow and my reason this time was a ride I didn't order and they still charged me for cancelling it and only offered a refund later because the driver was still busy, they corrected it but it still can go either way

1 people found this helpful

ordered a ride 15 minutes after pick up time ride was ened ,no reason they had higher wait time but did not tell me that frist driver was accepted and 6 min wait ,contact by text twice no response contacted by phone told me ride ended ,no reason and it was a recorded message frist time user probably not again ,shame ,I understand it is new but 3 years in business here should be better .

1 people found this helpful

Prices are good. But the wait times are often very long, and prebooking a ride means nothing because they still are often late, or just straight up cancel your ride. Clearly they don't have enough drivers to meet the demand they get for offering lower fees than other services. Before they started doing the permanent $5 dollar off promotion (to undercut their competitors) the service was excellent. Now it's inconsistent at best. Only reason to keep using it is because it's cheaper (Med Hat)

1 people found this helpful

It takes ages for a driver to accept your ride, even with an increased tip. The fact that it disallows uber only compounds the issue.

1 people found this helpful

I used to be able to book for 7:40am a day in advance every morning to get to work, but recently every single time I have done so, they will cancel my ride LAST MINUTE stating its a over booking issue resulting in me being late for work. customer service sometimes doesn't even reply, and the one time they did, they were very unprofessional, telling me a detail of a drivers personal life as an excuse. I do not recommend this service, coming from someone whos used the app for years.

2 people found this helpful

The app is sketchy and needs to be updated desperately! invest in a new interface for your clients already!

When it works it's great, but it's absolutely abysmal that you can pre-book a ride hand have it confirmed hours or even a day in advance and get a notification about an hour before that they've cancelled your ride and have overbooked themselves. for some reason the system doesn't say 'no, sorry we can't take you' and give you time to make other arrangements, they just screw you over at the last minute. fix the system and decline the rides you can't take, this has happened way too many times

7 people found this helpful

very poorly designed app, I don't have enough care to explain my education and how my advice can help improve your app so, just do better

1 people found this helpful