ZALORA is a convenient app for shopping for fashion, shoes, and accessories. I like being able to browse different brands and styles in one place. The product descriptions and customer reviews are helpful when choosing items that suit my taste.
Developer reply
Dear Customer, thank you for your kind words! We're happy you enjoy browsing styles and reviews on ZALORA. Keep exploring our latest arrivals and have a wonderful shopping experience with us!
it nice and fast...Thank you Zalora...
Developer reply
Dear Customer, thank you for your kind words! We're thrilled you enjoyed the fast service. Keep an eye out for our latest trends and have a wonderful shopping experience with Zalora! 😊
*Zalora - Short Review in Simple English* Zalora is an online fashion store for original and branded clothes, shoes, and bags in Asia. *Good:* - Original / authentic brands - Good quality - Fast delivery (1-3 days) - Easy return within 30 days - Many sales and discounts *Bad:* - More expensive than Shein - Price goes up when not on sale - Limited cheap options *Conclusion:* Good if you want original brands with good quality and fast delivery. Best to buy during sale for cheaper price.
Developer reply
Dear Customer, thank you for your thoughtful and detailed review! We're glad you appreciate our quality, authenticity, and service. Enjoy exploring our latest trends and happy shopping with Zalora!
pembelian dibatalkan sepihak oleh toko, dan tanpa retribusi apapun, kecewa sekali padahal dapat promo ticket dengan potongan harga separuhnya, bahkan produk tersebut secara tiba-tiba hilang dan tidak bisa dicari, sungguh mengecewakan serasa kena tipuan
Developer reply
Dear Customer, we’re truly sorry for the disappointment caused by the cancellation and product issue. Please contact us at customer@id.zalora.com so we can help resolve this and restore your trust.
good
Developer reply
Dear Customer, thank you for your positive review! We're glad you had a good experience. Explore our latest trends soon and enjoy your shopping journey with ZALORA! 😊✨
best branded shopping apps so far. already use it for almost 12 years. everything is genuine and the best part is you can change the item if it's not fit for free. keep up the good things. ganbatte
Developer reply
Dear Customer, thank you for your amazing loyalty and kind words! We're thrilled you love our genuine products and free exchange service. Enjoy exploring our latest trends and happy shopping! 😊
worst costumer service, your talking to a bot and you cant change return pick up date on the app while the warehouse is telling you to reschedule the pick up date what?
Developer reply
Dear Customer, we’re sorry for the frustration 😞. Your feedback about return pickup rescheduling and support is important. Please email us at customer@sg.zalora.com so we can assist you better!
Banyak jual barang branded tp harga and kualiti sangat sangat best.
Developer reply
Dear Customer, thank you for loving our branded items at great prices and quality! We’re thrilled to have you with us. Keep exploring our latest trends for more amazing finds! 😊
membeli belah dengan mudah
Developer reply
Dear Customer, thank you for sharing your positive experience! We're happy to hear shopping is easy for you. Enjoy exploring our latest trends and happy shopping with ZALORA! 😊
zalora helps in the education system for students to compromise against any other party i like this app
Developer reply
Dear Customer, thank you for your kind words! We're thrilled Zalora supports students in finding compromises. Keep exploring our latest trends and enjoy a wonderful shopping experience! 😊
From 241 saved reviews since 16 Sept 2018, all countries.
Share of the 77 negative reviews that mention it
“My internet connection is not the problem because it can access / browse the store, the error only occured at checkout page.”
“Also, the delivery time of the items purchased takes so much time.”
“Whenever I press checkout button it's always blank page then "can't reach page" error.”
“App crashes & cannot be closed or force closed when 'unsubscribe' link in email is clicked on that automatically opens the app.”
“They have provided unsatisfactory support and compensation for the inconvenience it is causing and it is very difficult to contact them.”
“App does not allow edit of email address registered, and Zalora's chat help is useless or lazy - said due to their current system limitations they can't chan…”
Share of the 155 positive reviews that mention it
“I so so love it.”
“Delivery is generally reliable, and the return process is quite simple.”
“I really love shopping thru this app cos all is well from ordering (information about the product is specific) to packaging to delivery and there will never …”
“The app features a clean design, reliable delivery, and a straightforward return process, making it an excellent destination for fashion shopping.”
A drop after an update usually means the update broke something.