★★★★★Tom Jargilov2.15.123 Oct 2026
Avoid! Avoid! Avoid! Absolute rubbish!!Had money send and now waiting for this transfer 35 days!
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CompareOpen in Google PlayAvoid! Avoid! Avoid! Absolute rubbish!!Had money send and now waiting for this transfer 35 days!
Cannot delete account from the website, must use the app, and the app makes it very difficult to log in, throwing error "cannot verify this device" for no reason. I am using a very normal Android. Terrible.
Developer reply
Hello, thank you for your comment. Closing account in case of individual clients can be done in the mobile app. However, we'd happy to keep you with us. Why don't you contact us at hello@zen.com, we will check the issue with log in. Regards
It was a fun run. I've used this app since start (founders edition pro account). It was promised that we'll have the pro account for 9.99zl instead of 29.99zl as long as well have continuous subscription. now they are cancelling our "forever" plans, replacing them with 27.99zl plan and forcibly degrading us to new 9.99 plan that is MUCH worse than Pro plan. It started as a good fintech app with clean UI and plan, now they are scamming people out of plans, the app got much more ad infested...
przygotujcie się na falę krytyki. ogłoszenie nowych planów, wymiksowanie się z dożywotniego pro i zastąpienie go gorszym planem. nowy cennik, warunki, płatne przelewy, limity wymiany dodatkowe opłaty, zmniejszenie wypłat i... można tak wymieniać bez końca. z punktu widzenia klienta- żadnej pozytywnej zmiany. Wszyscy wasi klienci nie mogą się doczekać nowego finchneta i was pożegnać. dla wielu zastąpiliście revoluta, który się znacznie pogorszył. teraz wy tracicie twarz i czas na nową firmę.
1 people found this helpful
Scrapping of pro plan that provided 2 years of extended warranty to introduce 3 new plans, every one of them worse than existing plans, support can't answer if they will honour the 2 year warranty that is missing from every new incoming plan.
Developer reply
Cześć, u większości użytkowników Pro gwarancja to nadal rok, zmienia się limit; 2 lata dotyczyły tylko karty ZEN Pro. Wybierając nowy, płatny plan, sprzęt kupiony wcześniej jest bezpieczny: zakupy zarejestrowane w aplikacji przed zmianą cennika zachowują warunki ochrony. Zachęcamy do przejrzenia Help Centre i naszych artykułów. Pozdrawiamy!
płaciliśmy za plan 10 zł, stwierdzili zmienić ten plan na inny też za 10zł, ale z dużo niższymi benefitami. Jak tak bezczelną zmienne wprowadzili raz to nic nie stoi im teraz na przeszkodzie by zrobić to ponownie w przyszłości. zamykam konto. robienie sobie żartów z ludzi
Developer reply
Cześć, dziękujemy za opinię. Przy tej samej cenie doszły korzyści, o które prosili użytkownicy:Best Price Cover i ATM Anti-Theft do 100 EUR oraz Flight Claim Assistant. Reward Zone działa jak dotąd, darmowe wypłaty z bankomatu to 200 EUR/mies., a pierwsza karta fizyczna jest bezpłatna. Nie wykluczamy kolejnych benefitów. W razie pytań, śmiało pisz.
Unable to open account "oops something went wrong"
Declines my application only by entering my First and Last name, doesn't even give me the chance to upload an ID. Absolutely ridiculous
Developer reply
Hello! Thank you for sharing your feedback. Unfortunately, we were unable to find your details in our system, but we would like to check and assist you with the verification and account opening process. Our team is available 24/7 – please write to us at hello@zen.com. Best regards!
The so called free account is NOT FREE. You need to pay a fee to deposit money. I closed account and opend a genuine free to use REVOLUT Account. Zen. com needs to make it clear that there free account will still incur fees.
Developer reply
Hello, we understand how important clear pricing and fees are, which is why all details are available on our website so you can choose the plan that best suits your needs. You can review our subscription options at: https://www.zen.com/files/pricing/individual_pricing.pdf If you need any assistance, please feel free to contact us at hello@zen.com
This app used to be good. Now if you make an express transfer they will block it forever. And the customer support will keep adding people in front of you if your phone sleeps. It's sad but stay away if you can.
Developer reply
Hello, thank you for your comment. Unfortunately, we were unable to find your details in our system to contact you and assist with the matter. Our team is available 24/7 — please reach out to us at hello@zen.com so we can help resolve the issue. Best regards!
From 219 saved reviews since 22 Dec 2020, all countries.
Share of the 132 negative reviews that mention it
“I begin to understand the situation and it turns out that there was an error in their system, due to which they credited more funds to the card, and then wit…”
“That's probably the most disturbing part: no clear definition and one of the most expensive items.”
“When you do, selfie window opens for a second and you get stuck on you last ID photo with spinning wheel, without a chance to do anything.”
“I had payment send and never received got in touch with customer service and was told its awaiting manual authorisation and could take upto 72hrs.”
“Extremely unfair attitude.”
“The app became very laggy after last update.”
Share of the 80 positive reviews that mention it
“gamification makes usage super fun, you get some level ups and free stuff.”
“Simple and innovative.”
“you need to switch to the free one yourself.”
“I think is so far 👍”
“I liked the colour scheme and the simplicity of the apps in using it.”
A drop after an update usually means the update broke something.