★★★★★yahya yusufv2.10.1118 Oct 2026
writing a ticket update is miserable, especially for trailing threads
Developer reply
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CompareOpen in Google Playwriting a ticket update is miserable, especially for trailing threads
Developer reply
@yahya, sorry to hear about the experience. Please elaborate the challenges that you are facing and send over an email along with the email address of the account to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.
Having the App handy on Mobile as well sending Notifications makes life easy. Also loved the feature of adding Widgets, which can be a short & sweet summary and is usable for a quick glance on Status of the queue.
perfect
Installed to an older android. The first few minutes of interaction everything worked. No longer. It flashes a few times between a light and dark screen, and then minimizes the app. Ironically the app is still open.
Developer reply
@Stephanie, we would like to get an understanding into the scenario that you are facing and have this addressed for you. Please elaborate and send over an email to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.
When agent Collision support for Zoho desk?
Developer reply
@Ali, thank you for sharing your requirement. This is currently work under progress. Please send over your contact info to desk@zohomobile.com and we will keep you posted as and when we have any news for you on this front. We look forward to hearing from you.
Crashes constantly on OnePlus Oxygen OS
Developer reply
Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to desk@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.
Keeps on crashing whether you select biometric or pin based login unreliable app, will let you login once in a while. tried atleast 100 times, was able to login a few time, rest crashes.
Developer reply
Sorry to hear that you are facing issues with the app crashing. Please send over the email address of the account to desk@zohomobile.com and we will have this looked into and addressed for you. We look forward to hearing from you.
bad
Developer reply
Sorry to hear about the experience. Please elaborate the challenges that you encountered with the app and send over an email to desk@zohomobile.com and we will have them looked into and addressed for you. We look forward to hearing from you.
unable to close ticket in phone.
Developer reply
@Pooja, thank you for taking the time to share your feedback. Please update the app to the latest version and if you still face issues after doing so, please send over an email to desk@zohomobile.com and we will get right back to you. We look forward to hearing from you.
excellent till date
From 202 saved reviews since 28 Sept 2018, all countries.
Share of the 61 negative reviews that mention it
“However, as soon as you have a large ticket, with lots of replies, it crashes and freezes almost constantly when trying to reply.”
“I didn't want to f give my phone number but had to just to make an account.”
“you dont call back, the chat service was painfully slow and finally the representative asks me to send an email to the concerned team.”
“Just another tech company trying to sell an overly convoluted service to companies with more money than critical thinking skills.”
“I've so many gd apps on my phone it's impossible to keep track of them.”
“The UI/ UX needs a lot more work”
Share of the 121 positive reviews that mention it
“It's predictable and easy to use.”
“I'm not paid, I have just worked in the front end tech support sector with a lot of different systems and I love this product.”
“Good design and features.”
“I am using free version and it's good to use but sometimes email forwarding doesn't work for a day or two”
A drop after an update usually means the update broke something.