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No dark mode for an app this simple in 2026 is unacceptable
Developer reply
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. We'll share this with the R&D and if there you need anything else, please contact us at support@getkisi.com.
mala porq e tratado barias veses y como ahora tubieron q abrir para salir y fue asi q pude entrar....
Developer reply
Hi Carolina! We apologize for the inconvenience. You may have experienced a brief service outage, which was resolved shortly afterward. If you’re still experiencing any issues, please reach out to us at support@getkisi.com, and we’ll be happy to get you sorted.
ABSOLUTE garbage app. I only allow an app to "ask every time" for my location and this app refuses to function this way. i DO NOT CONSENT to you constantly tracking my location and furthermore selling my data to your "affiliates" which means buyers. BUSINESS OWNERS please use a different app or key cards. Not worth the headache.
Developer reply
J. Mc. – instead of RANTING on the App Store, you could send an email to our support team or read our documentation as to why this is required and how it is an operating system limitation to use Bluetooth properly. If we could do without, we would.
easy and secure
Developer reply
Hi Barbara! We're always working hard to improve the app. Thanks for your download and feedback.
easy to use 😊
Developer reply
Hi Mark! Thank you so much for your 5-star review ✨ Feel free to share your experience with friends!
Why does everything need an app these days? This door app never works when you want it too and the app constantly glitches. Far less convenient then a set of keys you can physically have, unneeded, useless.
1 people found this helpful
Developer reply
Hi Tony, if the app is glitching, please contact our support team. Happy to help. Also, some feature phones like the moto g 5G aren't really all too great, unfortunately.
glitches alot.
1 people found this helpful
Developer reply
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to us at support@getkisi.com and we'll be happy to check what's going on. Thank you!
very good 👍
Developer reply
Hi Kris! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best :)
needs an offline feature when wifi is down or unavailable.
Developer reply
Hi Chris, thanks for your feedback. Kisi devices support offline operation during internet outages, provided the prerequisites are met. For more details, please see our Offline Support guide: https://docs.kisi.io/access_control/hardware/connectivity/offline_support/ For further assistance, reach us at support@getkisi.com.
easy accessibility to golf facilities
Developer reply
Thank you very much for your 5-star review! We are continuously working on adding more features to our app to make your experience better.
From 207 saved reviews since 11 Oct 2018, all countries.
Share of the 61 negative reviews that mention it
“Hand wave unlock still doesn't work on Android 15 (on a Pixel 9 Pro XL).”
“Frustrating if you have your hands full and need to open, login to your phone and then click on the right door to open.”
“The UI says "battery use set to restricted"...”
“The UI says "battery use set to restricted"...”
“impossible to sign in won't send me an email to get started”
“wisi app is excellent, but if your device is without power or no internet access, you're s.o.l.”
Share of the 125 positive reviews that mention it
“I try to keep things simple in my life, this is such an upgrade in it's simplicity And it makes a good impression to people who visit your office!”
“Love this app.”
“Overall a decent app that thinks about its users' most common usage patterns.”
A drop after an update usually means the update broke something.