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Multichannel customer care
Hatang is an application for customer service teams and business owners using the hatang.dev platform. All messages from the website, Zalo, Messenger, and email are collected in one inbox, and you can reply directly from your phone. RESPOND TO CUSTOMERS ANYWHERE • Receive instant notifications when customers message, when you are assigned tasks, or when reminders are due • Reply with text, photos, and attachments; Insert sample replies using a forward slash (/) • Internal notes that customers won't see • Know which messages have been sent, viewed, or failed to be sent TEAMWORK • Assign conversations to yourself or colleagues, label them, set reminders • Mark as processed or assigned to yourself with a single swipe • Find all conversations by name, email, message content, or label OVERVIEW FOR BUSINESS OWNERS • Things you need right now: customers waiting for a reply, unpaid orders, overdue requests • Revenue, orders, and payments for the day • Create a new business and set a logo directly in the app CUSTOMIZE TO YOUR WORK STYLE • Quiet hours, mute notifications, choose the type of notifications you want to receive • Vietnamese and English, light and dark interface according to system The app is for employees and business owners with a hatang.dev account. Log in using the code sent via email, or Google. Don't have a business yet? Create one in the app and invite teammates from the dashboard.