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The customer support is worst...There is no direct channel to talk to an agent....despite being registering complaint multiple times, query gets close without any resolution..
Developer reply
Dear Krati, We are sorry that you faced an issue. Please help us understand the issue you are facing in depth. Request you to share the detailed issue by writing to customercare@firstcry.com so that we can look into it and assist you in the best possible way.
Bahut Hi kharab Hai 😡
Developer reply
Dear Amit, We are sorry that you faced an issue. Please help us understand the issue you are facing in depth. Request you to share the detailed issue by writing to customercare@firstcry.com so that we can look into it and assist you in the best possible way.
😊
Developer reply
Thank you so much for your encouraging star ratings!
I am extremely disappointed with the service I have received from FirstCry. i had ordered a Babyhug product through the FirstCry app, but instead of the product I ordered, I received a different product. I immediately placed an exchange request, expecting the issue to be resolved promptly.today product picked up but exact product not delivered yet and my exchange request has still not been resolved.Worst customer care service.Myntra Flipkart better.
Developer reply
Dear Alina, We apologize for the inconvenience. We tried reaching you over the phone but were unable to connect. Please be assured that your shipment will be delivered on the estimated delivery date. If you have any further questions, please share your details with us at customercare@firstcry.com. Our team will get back to you at the earliest.
worst experience with the links... links are not opening from other applications... customer service in application is totally unresponsive
Developer reply
Dear Pooja, We deeply regret the inconvenience caused to you. We would like to inform you that the issue was temporary and has now been resolved. We request you to kindly check. For any other queries, please share the details of the issue with customercare@firstcry.com.
Excellent
Developer reply
Your kind words made our day! Thank you for your support and happy shopping!
good app
Developer reply
Thank you for sharing your valuable feedback with us. Your kind words truly make our day brighter. Happy shopping!
nice app
Developer reply
Thank you for your kind feedback. It means a lot to us and keeps us motivated to deliver the best. Happy shopping!
Love shopping on First Cry. My neice and nephews are pampered by me after purchasing lovely outfits for them.
Developer reply
We sincerely appreciate your feedback. Your encouraging words inspire us to serve you better. Happy shopping!
mast masti
Developer reply
We appreciate your review. Enjoy shopping with us!
From 250 saved reviews since 2 Feb 2022, all countries.
Share of the 140 negative reviews that mention it
“Very bad experience for first time purchases.”
“I hope this is a bug and not an intentional tactic to increase sales.”
“Internet speed is not the issue in both the cases.”
“It’s extremely difficult to get in touch with someone who can actually help and the chat bot is useless.So if you want something urgent , order it a month be…”
“The mobile app is extremely slow and needs urgent attention.”
“It’s extremely difficult to get in touch with someone who can actually help and the chat bot is useless.So if you want something urgent , order it a month be…”
Share of the 99 positive reviews that mention it
“love this application”
“Everything is just superb—the colors, the quality, timely delivery, and super easy returns and exchanges!”
“Quality and designs are good but give free delivery for above 500”
A drop after an update usually means the update broke something.