Rent.Fun

was reported to the local police for stealing a kayak that I returned, faulty equipment and lack of security shouldn't fall to the customer. I will no longer be using the service. do not reach out for any comments

Was frozen.

Does not let you add a payment method, even if you add money on to the app it still says payment method invalid when trying to rent a kayak etc. also didn't even take the money i had in the account to use their services it kept trying to make me add a payment method...

The confirmation SMS never comes. Doesn't seem to matter how I'm connected. At the moment it's totally useless.

tried renting a Bike and it never unlocked despite me uaing the app and clicking unlock pretty annoying

Not really thrilled with this service, but a second star for having support chat decently quickly. I went to rent a kayak (2/4 marked available), paid the annual subscription, and upon arrival 1 of the available has no paddle and the other available only has half a paddle. I called support that told me to chat, I requested opening one of the "maintenance" ones so I could swap the half paddle for a full one. No, support can't, even with photos. Now all 4 are locked and no ETA on the fix.

I used to work for this company, they treat their people horrible and don't let them service the equipment in a timely manner. don't be surprised if you find needles in the kayaks and bikes because they don't get cleaned enough. I dug used syringes out of the kayak lockers I can't even say how many times. the equipment doesn't work half the time anyway and chances are won't work due to vandalism the rest of the time

I only have experience with Map feature because "Map" has not yet led me to kayaks. I went to a location showing 8: no kayaks, no storage cages. There was an empty cement slab next to the boat ramp. A different location showing kayaks available has a large sign saying they do not use Rent Fun. Drove about 50 miles chasing nonexistent kayaks and never got to go kayaking at all. only download if you are standing in front of their kayak storage container or face disappointment.

we had fun using the kayaks but you need to be very cautious with the app. It was not clear how to add the pass from the website to the app. it needs pics at the beginning and end of each rental but if you back out of the initial photo because it didn't unlock properly you can't add it after. then it did not save the photo at the end even though I was careful to do each step. They charge a fee for missing pictures but there was no way to tell they were missing! take backup photos!!

2 people found this helpful

I was charged $99 for a Go Membership without any notice or confirmation during rental. I only found out by checking my credit card statement. no receipt! no warning in the app! or by email! Other reviews confirm I’m not the only one being charged like this without warning.

1 people found this helpful