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molti scooter sono rotti o non funzionano e anche se termini immediatamente la corsa il pagamento non ti viene rimborsato. pessima esperienza
Subscribed and straight after renting a bike with one pedal broken. straight after contacted BiT for support as I didn't manage to end the service and also let them know about it. I was charged €93.20 and still making a big deal for a refund. I did not even give a go to use it another time, have messaging, sent emails, etc. was offered a partial refund. Crazy! I hope the unsubscription won't be another battle in a few days, plus keep asking for an insane charge of over €93 for no service!
Automatic renewal should not be the default setting option after buying a pass you will use only once, I got 2 charges of 10€ on the same day one month after I bought a single pass in a city I was on vacation.
1 people found this helpful
super service
Didn't receive SMS, to complete registration
There are places where you cannot park. Left the ride where bicycles usually park and it automatically closed after one hour of not using it but it was still active. So I was charged for the remaining hour. The bike after a few kilometers became difficult to pedal and slowed me down
Developer reply
Hi Nenellie! We’re sorry your ride wasn’t smooth. To help keep the fleet organized, rides can only be ended within the service area shown in the app, where full pedal assist is available. Outside this area, pedal assist is reduced and the ride can’t be ended. Please contact us via in-app support so we can review your ride and charges together!
I really enjoy your service
the app works but if you uninstall it and then try to install it later and log in, you can't log on because it asks for a telephone number and then tells you the telephone number is already in use and won't let you proceed, so it's unusable, meaning the bikes are also unusable.
Non sprecate il vostro tempo con questa app, è più un problema che un vantaggio.
good
From 182 saved reviews since 9 Oct 2019, all countries.
Share of the 140 negative reviews that mention it
“On the account deletion it turned out the rules do not consider any refund of unused amount.”
“the subscription procedure is cumbersome, to say the least.”
“App glitches and disconnects, burning time while parked or 'paused' and after trip ends.”
“difficult to sign up.”
“the UI is slow.”
“Offerte coi pass ridicole in confronto ad altri provider.”
Share of the 32 positive reviews that mention it
“Conveniente, easy to drive and super fun”
“Didn't think I'd say this, but the first impression is extremely solid - signup is pretty straightforward, considering the regulations.”
“Didn't think I'd say this, but the first impression is extremely solid - signup is pretty straightforward, considering the regulations.”
“Easy to use, fair prices, group rides possible and lets you keep track of your ongoing ride easily.”
A drop after an update usually means the update broke something.