Very confused. They said I signed up for an introduction offer. I never received any service or product. I have checked every calendar date and evey payment source. It appears that I was charged for a subscription that I did not approve or sign up for. Now, I have received a notice from my financial source that I was charged a renewal fee for a product/service that I never received the first time. I am requesting a refund and confirmation that subscription has been cancelled 2026-2027. TY