★★★★★Arthur Bentesv3.1.151 Oct 2026
If you make an app that makes me, the user, have to go to the website to do what I need then you made a bad app
1 people found this helpful
Developer reply
Olá, Lamentamos que esteja a ter dificuldades na utilização da app. Para que possamos ajudar, pedimos que nos envie, se concordar, mais detalhes sobre o erro para o e-mail digital.suporte@medis.pt, bem como o modelo do dispositivo e, se possível, uma captura de ecrã. A sua partilha é importante para melhorarmos o serviço. Obrigada.
★★★★★Matthew Wotherspoonv3.1.149 Sept 2026
app is broken. online appointment has worked two times out of about 50.
Developer reply
Olá, Lamentamos que esteja a ter dificuldades na utilização da app. Para que possamos ajudar, pedimos que nos envie, se concordar, mais detalhes sobre o erro para o e-mail digital.suporte@medis.pt, bem como o modelo do dispositivo e, se possível, uma captura de ecrã. A sua partilha é importante para melhorarmos o serviço. Obrigada.
★★★★★Leah Kingv3.1.1312 Aug 2026
does not open
Developer reply
Olá! Disponibilizámos uma nova versão da aplicação. Poderias, por favor, confirmar se o problema persiste? Obrigado.
★★★★★Elle von Schulerv3.1.1027 Jun 2026
I cannot get into the application.
Developer reply
Hello,
We are sorry for the difficulties you are experiencing while using the app. To better assist you, we kindly ask, if you agree, that you send us more details about the error and your Médis card number to the email digital.suporte@medis.pt.
Thank you.
★★★★★Oleksii Kopylovv3.1.1015 Jun 2026
Tried to make an online appointment with family doctor and it doesn't work, every time when I try to connect there is an error. I tried to make appointment twice, for the second time I even paid 10 euros, but the problem still was presented. I was able to call the doctor by phone but she said that consultation should be through application. I tried to call support, but no one answered me for 40 minutes
4 people found this helpful
Developer reply
Hello, thank you for your patience.
The temporary issue affecting your attempt to book an online appointment and the related payment has now been resolved. Please try again at your convenience.
If you continue to experience any difficulties, please contact us at digital.suporte@medis.pt , and include your card number so we can assist you.
★★★★★Priscilla Horav3.1.108 Jun 2026
App is basic. When claims are made they don't email the outcome. Photo of the fatura is compressed and they often reject claim because they can't read the blurry image. Communication via the app disappears. There is no email sent, I cant check the status. Overall, the app is not good.
4 people found this helpful
Developer reply
Olá, agradecemos o seu feedback. Compreendemos a importância de um acompanhamento mais claro dos pedidos. Sugerimos que contacte a nossa equipa de suporte através do e-mail digital.suporte@medis.pt para analisarmos o problema das imagens e ajudarmos a resolver a situação. Estamos sempre a trabalhar para melhorar a experiência dos utilizadores.
★★★★★Tulio Camposv3.1.919 May 2026
can't upload picture at all. even with permissions allowing it.
2 people found this helpful
Developer reply
Obrigado pelo seu feedback. Esta situação já foi corrigida na versão 3.1.10 da app Médis, que já se encontra disponível na Google Play Store. Por favor, atualize a app para a versão mais recente e volte a tentar.
★★★★★SSKYY -fffv3.1.518 Feb 2026
my flatmate is sick and needs a justification from work, the app said that there were no doctor available and to call them, the operators all kept saying that the app was working fine for them and that the issue was on her end, she tried with all of our phones(3 different ones), with wifi and with our connection but the app kept saying the same message, now i know that if i need help i wont be using medis because it doesnt work.
3 people found this helpful
Developer reply
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at digital.suporte@medis.pt. Thank you.
★★★★★Michal Maganlalv3.1.43 Feb 2026
Not even possible which expense has been paid. When Merdis rejects an expense an email is sent but nothing is registered in the app. Also, the email cannot be linked to the expense... lovely app, no doubt.
2 people found this helpful
Developer reply
Olá, Lamentamos as dificuldades na utilização da app. Para podermos ajudar, pedimos, caso concorde, que nos envie mais detalhes sobre o erro e o número do seu cartão Médis para o email digital.suporte@medis.pt. Obrigada.
★★★★★A. I.v3.1.421 Jan 2026
Remote video appointment doesn't work.
Developer reply
Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at digital.suporte@medis.pt? We'll get you up and running.
