★★★★★Will Wohlerv3.60.527 Oct 2026
For most transactions & tasks, it's really easy. A few "edge cases" aren't as easy.
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CompareOpen in Google PlayFor most transactions & tasks, it's really easy. A few "edge cases" aren't as easy.
As of today I can't open the HSBC app and get access to my account. when I open the app, it gives me an unspecified security "risk" on my mobile device and it wouldn't open. this app is beyond broken and it makes me want to switch banks.
1 people found this helpful
Developer reply
Hi Serg! We’re sorry you’re having trouble accessing your account — we understand how frustrating that is. Please check that you’ve downloaded the latest version of the HSBC app, then restart your device and try again. If the security warning continues, please contact via Live Chat, so we can help you regain access securely. ^UW
The latest version won't open, and the error message says it's because I use the Google Cantonese Keyboard, made by Google. Are you serious?
Developer reply
Hi there! Thank you for sharing this feedback with us. It sounds like the keyboard you are using is not compatible with our mobile app software. Please use Gboard (and utilize Cantonese language) which is offered by Google. This should resolve the issue. Please feel free to chat with us at anytime if the issue persists. Thanks! ^JM
Doesn't work on my Samsung S22 phone. Its 2026 this is unreal
Developer reply
Hi Brady! We’re sorry you’re having trouble using the app on your Samsung Galaxy S22. The device itself may no longer meet the app’s supported operating-system or security requirements. Please check that your phone is running the latest available Android and app versions, then try reinstalling the app. Thank you! ^UW
At last! HSBC US just added strong debit card controls straight in the app. Card lock/unlock, PIN management, spending limits, transaction controls, and card services make this a much more modern banking experience.
Developer reply
Hi there! Thank you for taking the time to share your feedback and rating on the recent enhancements made to our mobile banking app. ^JM
Great convenience for international travelers in need of foreign currency at arrival plus handling of home bills.
Developer reply
Hi Mung-Lun! Thanks for the wonderful feedback. We are delighted to hear that our app makes banking more convenient for your international travels. We truly appreciate your support and look forward to continuing to serve our international banking needs! ^UW
Only Zelle to send ACH which is an annoying service. No standard MFA. RTP doesn't count for direct deposits. No email receipt for transferring money, and no they disabled screenshots to prove it's sent. Such poor practice. Archaic interface and features.
18 people found this helpful
Developer reply
Great news!🎉 Zelle is now live and available in our app. Make sure you have the latest version installed, and you will see the option to send and receive money directly with Zelle. ^UW
is not compatible with my phone anymore.
Developer reply
Hi Lia! Thanks for sharing this feedback. HSBC mobile app is compatible with iOS version 17 or later. Please ensure that your phone and mobile app are updated. For more assistance, please use the Live Chat function from the app or the HSBC US site. ^UW
what I should do as my current hand phone didnt support the app？therefore, I cant do any tansaction now.
Developer reply
Hi there! Thank you for sharing your feedback. At the present time, we support iOS devices with an operating system of 17 or higher, and android devices with operating system of 11 or higher. Please ensure your operating system is up to date with these requirements. Additionally, you can chat with us from our main site for further support. ^JM
Something changed and can't move money anymore. Selecting the first radio button on the "from" account page, the app closes and shuts down. Tried uninstalling, clearing memory and cache and fresh re-install and setup. Tried using AI chatbot, however that was a waste of time. Hopefully someone reads this
1 people found this helpful
Developer reply
Hello Michael! We hate to hear that you have not had an optimal experience. Please start a Live Chat Session and connect with one of our Live Chat Agents who will be happy to help improve your experience. Thank you for your patience! ^UW
From 232 saved reviews since 4 Jul 2019, all countries.
Share of the 162 negative reviews that mention it
“When you boot up the app it gets stuck on a white screen and you're not able to log in.”
“When you boot up the app it gets stuck on a white screen and you're not able to log in.”
“If you have been using other banking apps, you will find this interface super difficult and lacking many basic functionalities.”
“If u have several things you purchased it will deduct the money from your account and also put a hold on it as well which makes no sense.”
“If you have been using other banking apps, you will find this interface super difficult and lacking many basic functionalities.”
“The app is extremely slow - even getting the fingerprint prompt takes ages, and if you want to generate an OTP you have to cancel that, click elsewhere, and …”
Share of the 56 positive reviews that mention it
“Easy to use, and offers many banking functions.”
A drop after an update usually means the update broke something.