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Check your app! There’s My Water+ and Ready Refresh My Water+, one is for Primo Waters™ and the other is for Primo Brands™. Who knew? ¯\_(ツ)_/¯
Always awful online experience Always claims my username and password is invalid but works fine on my computer. This company has always had terrible technical issues. You’d think they’d eventually work out it out but they never do.
App keeps crashing How does this have 5 stars??? The reviews are awful! Anyway, I installed the app on my iPhone. It opens but it crashes when I try to see my upcoming deliveries.
New Company Nowhere Near As Good :( I hate to jump on the bandwagon and give bad reviews for the new service, but I’ve had more problems in the past 3 months of this new delivery service than I had in the past several years of the old one. (I’m in New Orleans, not sure how the app and the delivery service are connected for other areas FYI). The skipped a delivery that I had gotten a message would be delivered that day and didn’t reschedule it. So now my subscription is a month off and I have to manually add deliveries which I get a message may incur extra fees. And then it pushes my next delivery off by another month instead of just keeping it as I get a delivery every month. They also add a bottle deposit every month. So in effect, you are paying for twice as many bottles as you have until they credit your account. The old driver was super friendly and could text me directly. The new one seems really overworked and frazzled and I almost feel bad he has to come to my house. If it doesn’t get better I’ll be looking into alternatives.
New App SUCKS! The “manage deliveries” feature does not properly update my order + does not remove products I have deleted. I remove, then go back to the delivery and the deleted product is still in the order. The old app was superior.
DO NOT USE The worst customer service experience I’ve ever had to unfortunate pleasure of dealing with. They don’t care if your deliveries aren’t right or get double charged for the cooler rental. Almost impossible to get a hold of a real person to try and even resolve it. Then when you finally do, they won’t even help you. Horrible experience, would not recommend!
False advertisement Worst service. Employee at Costco said it was free the first month. Turn out they charged me 50 dollars in that month just for water
Garbage company Yet again they changed my delivery with no notification. Just skipped it yet again. Takes a week to get back on calendar. They are changing to another app / company again. You really can’t count on this company, if you have any other options you should use the other option.
Good service. Very happy with the service. Thanks
Account info could use work This app is great sans some minor glitches. The account portion of the app doesn’t appear to have all my transactions and is hard to track.
From 206 saved reviews since 27 Sept 2022, all countries.
Share of the 108 negative reviews that mention it
“🆘🚨App Engineering To whom it may concern at MyWater+ Engineering: I was referred to your Company’s Service and App by my @Costco Business Account in April …”
“I use an iPhone 14 Pro Max (1TB), running the latest iOS, on Spectrum’s ultra-fast 5G fiber optic WiFi—so the following glitches are clearly on YOUR END: 1.”
“So, to summarize: the only service Primo provides is taking your money and they can’t even do that very well.”
“However, the app continues to crash repeatedly making it difficult to make payments and requests.”
“I use an iPhone 14 Pro Max (1TB), running the latest iOS, on Spectrum’s ultra-fast 5G fiber optic WiFi—so the following glitches are clearly on YOUR END: 1.”
“Horrible App Ever since update and company merge nothing works.”
Share of the 91 positive reviews that mention it
“Simple, effective Using this app has made managing our delivery so much easier.”
“Love it, 4.8 stars out of 5 :D”
“BPA free 5 gallon bottles for a fair price delivered on time right to your door.”
“I don’t think drivers follow the orders very well and often just drop off however many containers you have out.”
“Give the design team a raise.”
A drop after an update usually means the update broke something.