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• Compatible with Gateway v3.36.0 or higher. • Improvements and bug fixes.
Solve problems faster with remote support using augmented reality
Solve problems faster with remote support using augmented reality. Enable your remote technician to connect to off-site locations and troubleshoot issues by easily seeing the environment as if they were there. Leverage camera sharing from your mobile device along with interactive augmented reality annotations and two-way communication to troubleshoot, guide, and resolve issues live. Why Splashtop? - Reduce downtime by remotely guiding on-site personnel to resolve issues - Enable technicians to support multiple off-site locations and decrease truck rolls - Empower non-technical on-site personnel to fix problems and help apprentices in the field when they require expert guidance - Increase first call resolution rates Experience Splashtop AR* 1) Download the Splashtop AR app on the devices/computers you would like to connect to 2) Share the session ID with your remote technician 3) That’s it! Your technician can now provide the remote support you need! *Technician will need to purchase Splashtop AR to utilize. Please visit https://www.splashtop.com/augmented-reality for more information Key Features: - Cross-Platform - Bidirectional camera sharing between desktop and mobile - Interactive AR annotations - Two-way VoIP communication - Session recording - Session notes - Freeze frame - Remote turn flashlight on/off - SSO integration - Device management - User management